Program Officer, Identity and Biometrics Policy

3 weeks ago

Barton, Australia Australian Government Full time

Ongoing
- Salary: $91 086 to $101 605 plus 15.4% superannuation
- Barton, ACT

**Employment opportunity**
How important to you is keeping your identity safe? The Identity Matching Services (IDMS) are focused on verifying and protecting the identity of all Australians - including yours.

The IDMS is comprised of:

- the Document Verification Service (DVS) which enables authorised users to verify identify information that individuals present as evidence of identity
- Face Matching Services (FMS) Programs that use facial biometrics to compare an image to an Australian government issued source document; and
- the National Driver Licence Facial Recognition Solution (NDLFRS) which is still under development and is intended to contain the biographic and biometric information for driver licence images for each state/territory.

The combination of interesting, meaningful work for the benefit of all Australians, supportive leadership and access to flexible work arrangements, the Identity Matching Services is an optimal place to develop new skills and build your career.

**How you can help us make a difference**
The main responsibilities for this role include, but are not limited to:

- support management of performance and day to day operations of the IDMS
- support user interaction with IDMS support services
- develop communication templates
- build and maintain strong relationships and partnerships with internal and external stakeholders including other government departments and law enforcement agencies
- coordination of workshops, meetings and stakeholder forums, including assistance with governance and secretariat activities
- supporting development of IDMS client correspondence and responding to IDMS user queries
- maintenance and use of information databases, including data entry and data retrieval tasks
- assisting with the maintenance of support documentation and online information
- provide leadership, guidance and support to junior staff to build knowledge, skills and productivity.
- strong stakeholder engagement and customer service skills
- strong written and verbal communication skills
- an ability to work collaboratively within a team to achieve shared goals
- strong attention to detail and organisational skills suited to a high-pressure environment
- understanding of program delivery.

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