Centre Coordinator

2 weeks ago

Adelaide Region SA, Australia Adecco Full time

Be part of one of the most important missions in Australia
- Surround yourself with a team of collaborative, excited and like-minded people
- Collaborate on an exciting portfolio in an innovative environment

A Centre Coordinator is responsible for delivering exceptional coordination across the operations of their Centre and be a point of contact for one of our Centre locations in **Melbourne, Adelaide, Cairns, Townsville, Albury, Canberra and Gold Coast.**

**Client Details**

DFR is on a mission to recruit the right people, in the right numbers, at the right time to support the ADF to build, sustain and maximise Defence capability.

Our people are our greatest asset. We recognise and respect our people's need to work in ways that support their careers, families and lifestyle. That's why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work.
- Be you, and we'll be better together._

To find out more about our great employee benefits and what it's like to be part of the team, reach out to our friendly talent acquisition team

**Description**

As a Centre Coordinator you will be responsible to drive a collaborative, cohesive, and nationally consistent approach to operations in various locations across Australia.

Reporting to the National Centre Operations Lead, you will develop and manage key channel partnerships with organisations that will enable us to identify and connect with our target audience to deliver on our strategic objectives.

**You will**:

- Build and maintain a strong, collaborative relationship with ADF personnel and subcontractors
- Maintain transparent, clear and regular communication with key local stakeholders, ensuring alignment on DFR priorities and goals.
- Lead and drive local efforts and coordination of key activities, including Workplace Health and Safety priorities/activities, engagement initiatives, and transformation and change initiatives.
- Ensure delivery and output supports 100% achievement within 100 days.
- Drive a proactive approach to coordination of centre operations

Develop, manage and maintain a high service level client relationship through the provision of services that meet or exceed the expectations

**Profile**

To be successful in this role, you will have 3+ years of working experience in coordinating, managing or customer service and a tertiary qualification in administration, customer service or related field.

**Your background will demonstrate**:

- Passionate for creating and maintaining strong client relationships
- Ability to work in a team and autonomously
- Excellent problem solving and customer service skills.
- Highly organised with meticulous attention to detail
- Take strong ownership of your work
- Ability to remain calm and courteous during busy period
- Ability to work in a high volume and fast paced environment and meet strict KPI's
- Excellent verbal and written communication skills
- Experience adapting to changes
- Prior call centre or customer service experience is a plus

**Job Offer**

If eligible, please attach your resume and a cover letter introducing yourself and telling us what attracted you to the position and value you believe you can add to this role.

Note: Your cover letter should be no longer than 800 words.

Applications are open to all qualified Australian citizens regardless of their background, identity, experiences and beliefs. Please connect with us at any time during the recruitment process for a confidential conversation if you require assistance to participate fully in our recruitment process.

DFR_CC2_168073210818204

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