Customer Care Representative

3 weeks ago

West Gosford, Australia Animal Referral Hospital Full time

**Job Description**:
ARH Gosford is a purpose-built, 24 hour, Emergency Animal Hospital with over 30 clinical and support staff, all focused on providing high class patient and client care in a supportive, team environment. A vacancy has arisen for an experienced Customer Care Team Leader who has a passion for teamwork and a real interest in assisting people through very emotional and challenging circumstances. This role is perfect for someone who thrives in a fast-paced, exciting environment with a strong team focus and attention to detail.

**About your new role**

Due to ongoing growth in the business we need YOU to join our Customer Care team. The duties of the role include:

- Handling high volumes of inbound calls
- Liaising with referring vets
- Welcoming clients and their pets to the hospital
- Booking and managing appointments
- Invoicing and taking payments - including cash and EFTPOS
- Processing payments on Vetpay and Medipay finance platforms
- Data entry and requesting documents from referring vets and clients

**About You**
- A solid professional background in customer service (min 2 years is preferred)
- Have experience in reception or high volume call centre environment
- You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations
- Well-developed computer skills with accurate data entry
- Experience with appointment entries, invoicing, and taking payments
- Willingness to go above and beyond during busy times
- You can think outside the box Have great multi-tasking and problem solving skills to achieve best possible results
- Can manage your time effectively when there are multiple distractions and can assist your team mates when required
- Amazing attention to detail
- Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
- Experience dealing with difficult clients
- Strong interpersonal and relationship skills
- Enjoy working in a close knit team and be team focused
- Cope well with high call volumes and demanding clients
- Have availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team

**We Offer**

This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive salary plus:

- Advanced roster to support a work and home-life balance
- Job security
- Discounts to Hills Products for your pet
- Free on-site parking and close to public transport
- Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award)
- Continuous education program
- Free annual influenza v\accination
- Free access to confidential Employee Assistance Program LifeWorks 24/7
- Petbarn discounts

  • Casual Customer Care Representative

    1 week ago

    West Gosford, New South Wales, Australia Animal Referral Hospital Full time

    We are on the hunt for an experienced Customer Care representative to join our well-run Customer Care Team on a casual basis at ARH Gosford on Sydney's gorgeous Central CoastWork with a large team of passionate and committed Specialists, Vets and Nurses to serve the increasing needs of the large pet-owning community of the Central CoastGosford boasts a...

  • Customer Care Representative

    1 week ago

    West Gosford, New South Wales, Australia Animal Referral Hospital Full time

    ARH Gosford is a purpose-built, 24 hour, Emergency Animal Hospital with over 30 clinical and support staff, all focused on providing high class patient and client care in a supportive, team environment. We are looking for casual Customer Care Representatives to going our fast-paced and exciting environment with a strong team focus and attention to...

  • Casual Customer Care Representative

    3 days ago

    West Gosford, Australia Animal Referral Hospital Full time

    We are on the hunt for an experienced Customer Care representative to join our well-run Customer Care Team on a casual basis at ARH Gosford on Sydney’s gorgeous Central Coast Work with a large team of passionate and committed Specialists, Vets and Nurses to serve the increasing needs of the large pet-owning community of the Central Coast Gosford boasts a...

  • Customer Care Representative

    3 weeks ago

    West Gosford, Australia Animal Referral Hospital Full time

    ARH Gosford is a purpose-built, 24 hour, Emergency Animal Hospital with over 30 clinical and support staff, all focused on providing high class patient and client care in a supportive, team environment. We are looking for casual Customer Care Representatives to going our fast-paced and exciting environment with a strong team focus and attention to...

  • Customer Care Representative

    1 week ago

    West Gosford, New South Wales, Australia Animal Referral Hospital Full time

    Job Description:ARH Gosford is a purpose-built, 24 hour, Emergency Animal Hospital with over 30 clinical and support staff, all focused on providing high class patient and client care in a supportive, team environment. A vacancy has arisen for an experienced Customer Care Team Leader who has a passion for teamwork and a real interest in assisting people...

  • Customer Service Representative

    1 week ago

    West Gosford, New South Wales, Australia GPC Asia Pacific Full time

    Driven by Passion for 100 YearsRepco is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both...

  • Customer Service Representative

    2 weeks ago

    West Gosford, Australia GPC Asia Pacific Full time

    Driven by Passion for 100 Years Repco is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both...

  • Advisor, Customer Insights

    2 weeks ago

    Gosford, Australia NSW Government -Department of Customer Service Full time

    The Department of Customer Service (DCS) is looking for an **Advisor, Customer Insights**. **This is a great opportunity to join a newly formed team and play a key role in the development of a best-in-class insights function.** **Benefits** - Fantastic ongoing clerk grade 7/8 Opportunity. - Salary range: $101,947 - $112,849 + super, commensurate with...

  • Customer Service Support Officer

    3 weeks ago

    Gosford, Australia NSW Government -Department of Customer Service Full time

    The State Insurance Regulatory Authority (SIRA) is looking for a Customer Service Support Officer to join our team! **Benefits** - Fantastic ongoing clerk grade 3/4 Opportunity. - Salary range: $75,992 - $83,211 + super, commensurate with experience. - Genuinely flexible working arrangements. - Sydney or Gosford Location - hybrid work from home and...

  • Customer Service Representative

    1 week ago

    Gosford Shire, Australia NSW Government -Service NSW Full time

    Customer Service Representative - GosfordPosition: Customer Service Representative (CSR) - Contact CentresGrade: Customer Service Representative - SNSW Grade 3/4Location:GosfordRole Type: 12 x Full Time Temporary Contracts for up to 12 months onlyPlease note: We will not be creating a Talent Pool from this recruitment.About Service NSWService NSW is making...

  • Assistant Advisor Customer Support

    2 months ago

    Gosford, Australia NSW Government -Department of Customer Service Full time

    The State Insurance Regulatory Authority (SIRA) is looking for a Assistant Advisor, Customer Support to join our team! **Benefits** - Fantastic ongoing clerk grade 5/6 Opportunity. - Salary range: $89,707 - $98,982+ super, commensurate with experience. - Genuinely flexible working arrangements. - State of the art offices. - Wellbeing programs and resources...

  • Customer Service Representative

    2 weeks ago

    Gosford, Australia BP Full time

    **Job no**: 895908 **Work type**: Casual **Location**: Gosford & Central Coast **bp Wyoming** **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a...

  • Customer Support Analyst

    2 months ago

    Gosford, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Analyst, Ongoing and Temporary positions available, Sydney CBD, Parramatta and Gosford locations** The Department of Customer Service is looking for a Level 2 Service Desk - Customer Support Analyst to join our evolving team. This is your opportunity to work with a fantastic supportive team and embrace the ultimate work/ life balance. We...

  • Customer Service Representative

    4 weeks ago

    Gosford, Australia BP Full time

    **Job no**: 895489 **Work type**: Casual **Location**: Gosford & Central Coast **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a **Customer Service...

  • Customer Service Representative

    4 weeks ago

    Gosford, Australia BP Full time

    **Job no**: 895489 **Work type**: Casual **Location**: Gosford & Central Coast **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a **Customer Service...

  • Customer Service Representative

    3 weeks ago

    Gosford, Australia BP Full time

    **Job no**: 891141 **Work type**: Casual **Location**: Gosford & Central Coast **Categories**: **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a...

  • Customer Service Representative

    4 weeks ago

    West Perth, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. We’re a purpose driven business and our mission is clear. We endeavour to create experiences that...

  • Customer Service Representative

    3 weeks ago

    Gosford, Australia BP Retail Full time

    **Job no**: 895201 **Work type**: Casual **Location**: Gosford & Central Coast **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a **Customer Service...

  • Admissions & Customer Service Coordinator

    3 weeks ago

    Gosford, Australia Infinite Aged Care Full time

    **With growth comes opportunity!!!** There are amazing retail benefits that come with working with us, as well as the potential for growth in our industry as we grow. - Nurture and maintain strong relationships with existing clients, residents, families, and other stakeholders. - Prepare and negotiate respite and permanent agreements with residents and...

  • Customer Service Representative

    3 weeks ago

    Gosford, Australia BP Retail Full time

    **Job no**: 895590 **Work type**: Casual **Location**: Gosford & Central Coast **bp Tuggerah, NSW** **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across...