Customer Care Representative

1 week ago


West Gosford, New South Wales, Australia Animal Referral Hospital Full time

Job Description:


ARH Gosford is a purpose-built, 24 hour, Emergency Animal Hospital with over 30 clinical and support staff, all focused on providing high class patient and client care in a supportive, team environment.

A vacancy has arisen for an experienced Customer Care Team Leader who has a passion for teamwork and a real interest in assisting people through very emotional and challenging circumstances.

This role is perfect for someone who thrives in a fast-paced, exciting environment with a strong team focus and attention to detail.


About your new role
Due to ongoing growth in the business we need YOU to join our Customer Care team.

The duties of the role include:

  • Handling high volumes of inbound calls
  • Liaising with referring vets
  • Welcoming clients and their pets to the hospital
  • Booking and managing appointments
  • Invoicing and taking payments including cash and EFTPOS
  • Processing payments on Vetpay and Medipay finance platforms
  • Data entry and requesting documents from referring vets and clients

About You

  • A solid professional background in customer service (min 2 years is preferred)
  • Have experience in reception or high volume call centre environment
  • You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations
  • Welldeveloped computer skills with accurate data entry
  • Experience with appointment entries, invoicing, and taking payments
  • Willingness to go above and beyond during busy times
  • You can think outside the box Have great multitasking and problem solving skills to achieve best possible results
  • Can manage your time effectively when there are multiple distractions and can assist your team mates when required
  • Amazing attention to detail
  • Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
  • Experience dealing with difficult clients
  • Strong interpersonal and relationship skills
  • Enjoy working in a close knit team and be team focused
  • Cope well with high call volumes and demanding clients
  • Have availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team

We Offer
This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace

A competitive salary plus:

  • Advanced roster to support a work and homelife balance
  • Job security
  • Discounts to Hills Products for your pet
  • Free onsite parking and close to public transport
  • Leave entitlements 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award)
  • Continuous education program
  • Free annual influenza v\accination
  • Free access to confidential Employee Assistance Program LifeWorks 24/
  • Petbarn discounts


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