Customer Service Officers
2 weeks ago
We are currently looking for multiple experienced Customer Service Officers to join this well recognised Victorian Government department, based on-site in their brand new Ballarat office.
Working as part of a collaborative team your existing skills and exceptional attention to detail will be well utilised as you work towards completing the following tasks;
- Perform document verification and identity verification on behalf of customers using our Offline Verification services
- Carry out data entry with a high level of accuracy and attention to detail.
- Triage, catalogue and follow the support escalation process through to third party providers and other internal company teams where necessary.
- Contribute to the development of the department’s knowledge base and training materials.
- Other ad-hoc tasks as required
The Customer Service team you will be joining is a close-knit and collaborative team responsible for supporting our customers for a wide range of queries. This role will suit a professional and highly organised person who is committed to service excellence and has strong organisational and administrative skills.
The department’s current hours of operation are 8am to 8pm, Monday to Friday, however as this is a new centre, we are looking for people who can work between the hours of 9.00am - 5.00pm, with a view to hours changing in the next 3-6 months. Applicants must be prepared to work rotating shifts between the hours of 8.00am and 8.00pm.
As this role is within the Victorian Government, full working rights, triple vaccination (or more) status and the willingness to undergo a police check are required.
-
Customer Experience Officer
6 days ago
Ballarat, Australia Service Victoria Full timeWho we are Service Victoria is the one place to go for government services. We deliver modern government services designed around people's needs. About the role Our Customer Support team is responsible forproviding support to the Victorian public, agencies and Victoria Government departments for products and services developed by Service Victoria. The CxO...
-
Customer Experience Officer
4 weeks ago
Ballarat, Australia Service Victoria Full timeWhat we are looking for (Key Selection Criteria) Desired Skills & Qualifications - Previous experience in a customer support-related role supporting multiple communication channels, including live chat and phone support - Experience in customer relationship management (CRM) tools (Salesforce experience would be highly regarded) - Previous experience...
-
Customer Experience Officer
6 days ago
Ballarat, Australia Service Victoria Full timeIf you're all about awesome customer service and want to work with a great bunch of people, then let's talk... Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia last year. We help millions of...
-
Customer Experience Officer
4 weeks ago
Ballarat, Australia Service Victoria Full timeLocation: Western Region | Ballarat Job type: Full time / 12 Months Organisation: Service Victoria **Salary**: $56,271 - $64,268 Occupation: Customer Service/Call Centre Reference: VG/1739206CM Ballarat CBD I Full Time I VPS2 I Staff will be required to work 7.6 hours per day between the hours of 8am and 8pm **The opportunity** **Your...
-
Customer Experience Officer
6 days ago
Ballarat, Australia Service Victoria Full timeLocation: Western Region | Ballarat Job type: Full time / 6 months Organisation: Service Victoria **Salary**: $55,439 - $71,194 Occupation: Communications, Marketing and Media Reference: VG/1665591SSJB Position Title: Customer Experience Officer Work Location: Ballarat CBD Employment Type: Full Time Tenure: Fixed Term (6 months) Full time and Part time...
-
Customer Experience Officer
6 days ago
Ballarat, Australia Service Victoria Full timeWho we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...
-
Customer Experience Officer
6 days ago
Ballarat, Australia Service Victoria Full timeLocation: Western Region | Ballarat Job type: Full time / until 27 June 2025 Organisation: Service Victoria **Salary**: $56,834 - $64,911 Occupation: Customer Service/Call Centre Reference: VG/SV/SRC/1778308/CA Customer Experience Officer (CXO) I VPSG 2.1 I Fixed Term until 27 June 2025 I $56,834 - $64,911 plus 11% superannuation. **Who we...
-
Customer Service Officer
6 days ago
Ballarat, Australia gforce employment + recruitment Full timeAbout the Role We currently have multiple Customer Service Officer opportunities working in the state-of-the-art Ballarat GovHub. In these roles, you will be chatting with customers to ensure they feel heard, and actions are being taken. You will be a quick thinker and thrive on problem solving. Sounds interesting, keep readingas a Customer Service...
-
Customer Service Officer
4 weeks ago
Ballarat, Australia BlueScope Full timeBlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come and discover the...
-
Customer Service Officer
4 weeks ago
Ballarat, Australia City of Ballarat Full time**Permanent, Full-time opportunity** ***: - **Band 5 Salary between $69,531.80 to $79,372.80 per annum plus statutory superannuation** *** This role will be based at The Phoenix Building and will: - Provide customers with an efficient, friendly, high quality service via a range of customer channels including phone, face to face, and digital. - Actively...
-
Customer Service Officer
4 weeks ago
Ballarat, Australia McCain Foods Full time Position Title: Customer Service Officer Position Type: Regular - Full-Time Position Location: Ballarat Requisition ID: 29314 At McCain Foods, we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together. Guided by our...
-
Customer Service Officer
4 weeks ago
Ballarat, Australia McCain Foods (Aust) Pty. Full time**Position Title**:Customer Service Officer **Position Type**: Regular - Full-Time **Position Location**:Ballarat **Requisition ID**: 29314 At McCain Foods, we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together. Guided by our purpose to bring enjoyment to...
-
Customer Service Officer
4 weeks ago
Ballarat, Australia McCain Foods Full time Position Title: Customer Service Officer Position Type: Regular - Full-Time Position Location: Ballarat Requisition ID: 29314 At McCain Foods, we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together. Guided by our purpose to...
-
Customer Service Officer
4 weeks ago
Ballarat East, Australia mccainfood Full time Position Title: Customer Service Officer Position Type: Regular - Full-Time Position Location: Ballarat Requisition ID: 29314 At McCain Foods, we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together. Guided by our purpose to bring enjoyment to...
-
Customer Service Manager
3 days ago
Ballarat, Australia McCain Foods (Aust) Pty. Full time**Position Title**:Customer Service Manager **Position Type**: Regular - Full-Time **Position Location**:Ballarat **Requisition ID**: 28072 Behind every great McCain product is a team of over 20,000 individuals worldwide whose curiosity, courage and commitment are what have made McCain Foods an international household name. McCain has a key...
-
Customer Experience Officer
6 days ago
Ballarat, Australia Talent International Full time**Job Details**: **Location** Ballarat **Salary** Negotiable **Job Type** Full Time **Ref** BBBH101377_1683874937 **Contact** Anita Fonseka **Posted** about 2 hours ago It is a contract role through to end of June 2023 with possible extensions. **Key Responsibilities: - Ensure that the digital support to the customers are met in a timely and...
-
Reception Services Officer
6 days ago
Ballarat, Australia Department of Families, Fairness and Housing Full timeTHE ROLE The Reception Services Officer role is a critical position within the office as it provides the first impression of the organisation and fulfils the critical role in assisting clients, staff, visitors, contractors and other stakeholders. The role ensures customers are provided with accurate information and referred to the correct area. The position...
-
Showroom Sales/customer Service
5 days ago
Ballarat, Australia SJ Personnel Full timeShowroom sales for established Commercial Catering Company - Full time Monday to Friday in Ballarat - Excellent package and great Team **The Company** - Our client is an established brand in the Commercial Catering Industry - Unique market position that delivers year on year growth. - Reputation built on understanding and meeting Customer...
-
Ict Customer Support Officer
7 days ago
Ballarat, Australia JK Personnel Full timeFull time, ongoing position - Extensive paid training - Work within an inclusive and collaborative large team **The Company**: JK's Client is one of the world's largest IT service companies whose vision is to help the businesses they partner with to deliver and drive technology led transformations. Having been ranked number one for customer satisfaction in...
-
Administrative Services Officer
4 weeks ago
Ballarat, Australia Grampians Health Full timeLocation: Western Region | Ballarat Job type: Part time Organisation: Grampians Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 18263 **Permanent Part-Time (Monday - Wednesday: 8:30am - 5.00pm)** **About the Role** Grampians Area Mental Health Services is seeking a highly motivated and experienced...