Café Supervisor

4 weeks ago

Gregory Hills, Australia AM Group Full time

Are you a natural leader with a passion for delivering exceptional customer experiences in the dynamic world of cafes and restaurants? We are currently seeking a skilled and enthusiastic Cafe and Restaurant Supervisor to join our team at Dizys. As a Supervisor, you will play a pivotal role in ensuring the smooth operation of our establishment, maintaining high service standards, and providing guidance and support to our team members

**Responsibilities**:

- Supervise and coordinate the daily activities of the cafe and restaurant, including opening and closing procedures.
- Train, mentor, and motivate team members to deliver outstanding customer service and maintain a positive work environment.
- Lead by example, demonstrating excellent service and upholding our brand standards in interactions with guests.
- Oversee the dining area, ensuring tables are set up correctly, maintaining cleanliness, and managing table turnover efficiently.
- Monitor food and beverage quality, presentation, and portion control to ensure consistent high standards.
- Collaborate with the kitchen team to ensure timely and accurate delivery of orders.
- Handle customer inquiries, complaints, and feedback promptly and professionally, striving to exceed their expectations.
- Manage cash handling and POS operations, including opening and closing cash registers, reconciling daily sales, and preparing reports as required.
- Maintain inventory levels and assist in placing orders for supplies, ensuring stock availability while minimizing waste.
- Implement and enforce health and safety regulations, ensuring a safe environment for both staff and customers.
- Continuously evaluate and improve service processes, suggesting and implementing innovative ideas to enhance the overall guest experience.
- Able to work well within a team of supervisors.

**Requirements**:

- Previous experience in a supervisory role within a cafe or restaurant setting is highly desirable.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to build rapport with both customers and staff members.
- A customer-centric mindset, always striving to exceed guest expectations.
- Proven ability to handle challenging situations calmly and professionally.
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- Sound knowledge of food and beverage service procedures and industry trends.
- Availability to work flexible hours, including weekends and evenings.

**Benefits**:

- Opportunity for career growth and advancement within a well-established establishment.
- Ongoing training and development programs to enhance your skills and knowledge.
- A supportive and collaborative work environment that values your contributions.
- Staff discounts on food and beverages.
- Potential for performance-based incentives.

**Summary of role requirements**:

- 2-3 years of relevant work experience required for this role
- Working rights required for this role

**Job Type**: Casual

**Salary**: From $32.89 per hour

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Gregory Hills, NSW 2557: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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