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Receptionist

7 months ago

Ferny Grove, Australia Regis Aged Care Full time

**Receptionist | Full-time | Ferny Grove**

Reporting to the Office Manager, our Receptionists provide key customer service role within the Home, warmly welcoming visitors and effectively responding to customer enquiries. Co-ordinating and contributing to the Homes administrative tasks, you will play a vital role in delivering positive service outcomes for existing and future residents, visitors, employees, and volunteers.

This role is Monday to Friday with occasional need for evening / weekend work. Flexible hours within core business hours of 8am - 6pm.

**Duties & Responsibilities**
- Ensures the Regis First Impressions standards are in place and maintained
- Assist residents and visitors with their needs, such as directing them to the appropriate departments or providing helpful information.
- Supports the management of customer enquiries
- Maintain accurate records and update resident information as needed.
- Support administrative tasks, such as filing, data entry, and assisting with paperwork including preparation of accurate reports, records and accounts payable processes as directed by the Office Manager

**About you**

As a collaborative member of the team, you will possess:

- Previous experience in a receptionist or customer service role is preferred
- Demonstrated high level of communication, both verbal and written, with a friendly and empathetic attitude
- Strong organisational skills and the ability to handle multiple tasks efficiently
- Demonstrated knowledge of and experience with Microsoft Office suite of products
- Ability to organise and prioritise work plans, complete tasks on a timely basis and meet deadlines with an emphasis on accuracy and presentation
- Ability to work as a member of a team and autonomously and to accurately follow process
- Understands sales processes (desirable)
- A genuine passion for providing exceptional care and support to the elderly

To work in residential aged care, you will need to provide satisfactory background checks, supply a police clearance, COVID and flu vaccinations, and certification proof.

**Why work for us?**
- With national support and local care, you will be part of a team that genuinely cares
- Enjoy a flexible working environment to balance your life and wellbeing
- Career pathways and opportunities across Australia, including entry-level roles
- Employee discount and benefits programs
- Reward and recognition programs including our annual National Care Awards.

**Ready to apply?**

**About Regis**

Regis Aged Care is Australia's largest provider of aged care services, with over 6,000 residents across 64 Residential Aged Care Homes, Retirement Villages, and In-Home Care services in all states calling Regis home.

Regis offers a diverse range of care options including residential aged care, home care, retirement living, day therapy, and day respite. Regis is one of the largest providers of aged care in Australia and cares for more than 7,000 residents and clients each year.