Systems Analyst, Digital Systems Support

2 weeks ago

Melbourne, Australia Qantas Airways Limited Full time

Join and shape a growing Digital team at Jetstar
- Flexible ways of working - hybrid model with 3 days onsite
- Full time permanent opportunity, based at our head office in Collingwood

Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we emerge from the pandemic, the outlook for our domestic and international flying is very strong and our teams are excited to welcome our new A321LR Neo’s as we continue on our mission to offer all day, every day low fares so more people can fly to more places, more often.

To be considered, key skills will include:

- Tertiary education in IT, Computer Science, or relevant industry experience
- Proven experience in IT Service Management (Service Desk, Incident Management, Problem Management, Change Management)
- Experience with working within a dynamic and fast paced team environment
- Previous stakeholder engagement with internal & external vendors
- Experience in aviation and/or travel related industry (preferred)
- Experience in Airline reservation systems (e.g. Navitaire New Skies), Digital systems (B2C/B2B websites, mobile), Distribution systems (GDS/Codeshare/Interline/API), Payment systems (Payment gateways/portals) Departure Control Systems (e.g. Navitaire) (preferred)
- Previous Service Desk or L1/L2 support experience (preferred)
- ITIL accreditation (preferred)
- Strong analytical and problem solving skills, using a flexible approach and demonstrating tolerance for ambiguity
- Excellent written and verbal communication skills with the ability to communicate complex thoughts and ideas clearly to a variety of audiences
- Excellent stakeholder engagement with internal & external vendors
- Good customer service skills
- Strong business acumen with ability to understand commercial, operational, and customer experience impact
- Strong attention to detail
- Self-motivated with the ability to prioritise, meet deadlines, and manage changing priorities
- Ability to work in a team environment
- A results-oriented individual who thrives working in a fast-paced environment
- Knowledge and understanding of aviation & travel technologies (preferred)
- SQL knowledge (preferred)
- About Jetstar_
- The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft._
- Our Culture_
- Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled._
- Our Benefits_
- Team members have access to heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines._
- Inclusion and Diversity_

Applications close on the 12th of April

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