Servicenow Solution Lead

3 weeks ago

Canberra, Australia Leidos Full time

Company Description

We’re a large scale complex systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years’ local experience and the backing of a 32,000 people global network, we’re growing fast.

The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions for the most complex and high risk challenges.

At Leidos, we’ve built our business on the ability to redefine possible and the same applies to your career. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you.

**Job Description**:
Our ServiceNow Operational Platform team provides a range of ServiceNow capabilities to our internal Service Owners and Process Owners, and external customers. We are looking for an experienced ServiceNow Solution Lead to develop and implement solutions across the ServiceNow platform including ITSM, SPM and ITOM modules.

As a critical member of the ServiceNow Platform Team the Solution Lead will be responsible for working with our Process Owners and customers, helping to implement capabilities and create solutions of varying degrees of complexity to meet priority business objectives, while working with the Platform Administrators to ensure the stability and sustainability of the overall platform.

Duties - What you’ll be doing

Some of the specific duties you’ll be performing in this role include:

- Configure ServiceNow modules to meet business requirements, and provide expert ServiceNow knowledge and skills to align ServiceNow out of the box capabilities with required business outcomes
- Work with CTO and Architecture to develop and implement best practices for ServiceNow development, deployment and release
- Connect and work effectively with the Product Architects, security and technical teams to ensure the ServiceNow solutions are continuously cyber security compliant, fit for purpose and achieving high levels of value from investment
- Drive automation and orchestration, ensuring ServiceNow provides optimal day-to-day execution through streamline, efficient and effective ServiceNow operations.
- Develop solutions in line with licence requirements with cost optimisation in mind
- Review demands and consolidate requirements into single solutions that provide multiple benefits
- Work collaboratively with ServiceNow technical resources, including engineers, developers, and business analysts across the organisation
- Champion low-code and no-code maturity of the organisation. Allowing other non-technical teams to improve their own areas by leveraging the platform and its capabilities.
- Provide hands-on leadership to ensure workload management, Service Levels attainment, achievement of timelines and other deliverables
- Work directly with our Support teams and Business Stakeholders to understand interactions that best support our business to self-service, automation and process needs.
- Ensure high standards of documentation and process compliance across the delivery team, ensure that all architectural artefacts and deliverables in the responsibility areas are developed to the highest quality standards
- Support the team to plan and manage an Evergreen platform, continuous update and upgrade of current platform, available plug-in, and integration capability. Engage with the vendor and liaise with other internal SMEs to continually ensure a best practice implementation of the system is maintained.
- Continually conducting research and development of new or improved plugins and capabilities relating to the platform.
- Coordinate day-to-day tasks and Improvements, managing own time to ensure adequate levels of resource scheduling to meet workload demand
- Develop and implement operational reporting, conduct analysis and Identify areas of improvement for the various team processes, provide solutions and see them through to completion. Repeat as necessary with a CSI/ Innovation mindset.
- Work with the Platform Team on priority tasks, helping to remove obstacles and provide/find solutions when needed
- Contribute to projects to ensure deadlines are met, schedules are current and objectives are met, documenting and sharing with appropriate staff on a regular basis
- Directly interface with end-users, stakeholders and process owners, helping to document desired business outcomes, matching proposed solutions and verifying that project objectives are fulfilled.
- Provide frequent communications to all stakeholders
- Manage an agile pipeline of work delivery, with frequent communications to all stakeholders
- Provide technical expertise at engineering governance

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