Member Connections Specialist
4 days ago
Highly regarded superannuation fund | Permanent
- Hybrid work arrangement | Sydney CBD
- Inclusive, flexible, collaborative work environment
**About the Company**
Our client is a large Australian industry super fund, experiencing a massive period of growth and transformation. They have a focus and strategy for future growth and pride themselves in investing in their staff and creating a culture of diversity, inclusion, and trust.
In this role, you will be responsible for offering general advice and assisting members with their queries on their superannuation funds.
**Key Accountabilities**
- Provide general advisory services to fund members through outbound enquiries and online consultation;
- Oversee resolution to member and employer issues and concerns;
- Monitor compliance with company policies and AFSL regulations;
- Handle administrative support in liaison with key internal and external stakeholders; AND
- Engage in training and research to stay updated on relevant fund legislative, risk and compliance requirements in regards to changes within the industry.
**Technical Skills & Qualifications**
- At least 1 year of experience working in customer service and administration processes within the superannuation industry;
- Preferably with RG 146 certification;
- Excellent skills in Microsoft Word, Excel, PowerPoint, and MS Project.
- Exceptional written and verbal communication and stakeholder management skills; AND
- Highly organised, with excellent attention to detail.
SCR-fiona-lu
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