Field Team Manager

2 weeks ago

Loganholme, Australia Pets in Peace Full time

If you love pets, love people and enjoy motivating and encouraging a team of fantastic Area Managers who play an instrumental component of our service to grieving families who’s pet has past. Our organisation provides cremations, viewings and commemorative products to help support grieving pet owners.

We have an exciting opportunity to join our fast-paced dynamic team and enjoy the benefit and satisfaction in contributing to our grieving pet owners.

**About the position**

We are looking for dynamic and team-orientated person to manager our Area Managers who provide a high level of customer service to veterinary industry partners and clients. The role we are offering is a **permanent full-time **basis.

Reporting to the State Manager you will:

- Manage the day-to-day allocation of the driving teams collections and returns including urgent home collections/same day services, after hours collections
- Cover for any of the Area Manager team in their absence (if casual replacement is unavailable).
- Manage rosters, area runs and remote country services
- Work closely with Relationship Managers to deliver vet services and emergency needs
- Monitor, train and measure the Area Managers service delivery by actively going out with the team on their daily runs
- Create a positive team culture and communication within the Area Managers
- Plan and execute regular team meetings and huddles and deliver relevant Toolbox talks.
- Take a strong lead in Health and Safety implementation and enforcement
- Management of servicing and maintenance of fleet vehicles
- Liaise with Veterinary Owners and Practice Managers to develop and promote the business
- Take personal responsibility for upholding standards relating to presentation, property, hygiene, including prompt reporting of loss, damage, or maintenance needs
- Taking responsibility of reporting hazards and risks that may cause harm or injury, and adhering to WH&S policies and procedures

To be successful you will need:

- To be able to lift up to 25 kg
- To have a full car drivers licence and be able to provide a drivers report
- Be customer focussed and work with our grieving pet owners
- Have a genuine love of animals - all shapes and sizes

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