Operational Manager, Liaison and Navigation Service

2 weeks ago

Canberra, Australia ACT Government Full time

**Operational Manager, Liaison and Navigation Service**
**Full-time Permanent**:
**Closes: 22 March 2023**:
**Classification**: Senior Officer Grade B
**Salary**: $135,355 - $152,377 plus superannuation
**Position No**: 60588 - 029AE
**Directorate**: Canberra Health Services
**Advertised (Gazettal date)**: 08 March 2023

**Our Vision**: creating exceptional health care together

**Our Role**: to be a health service that is trusted by our community

**Our Values**: Reliable, Progressive, Respectful and Kind

**POSITION OVERVIEW**

The Liaison and Navigation Service (LaNS) is a new service that is being established to improve the experience of people and their health outcomes through information sharing, integration of care across primary, secondary and tertiary services and coordination across health and community services. It will focus on the provision of the right care, at the right time, at the right place by the most appropriate provider in partnership with the consumer and their care supports.

The service comprises of a multidisciplinary team that assists patients and their supports to navigate the multiple services involved in their care. The service provides, and supports patient centred, integrated, and coordinated care. It works closely with acute and community services, and across health and human services, to reduce the challenges patients and their supports face when required to access multiple services, to ensure the highest quality of care.

There has been a staged implementation of this service with the initial focus on improving the coordination of care for children accessing care in the ACT as inpatients and outpatients as well as specialist paediatric care interstate.

Expansion of the Liaison and Navigation Service into the adult population will occur throughout 2023 and beyond.

The Operational Manager of the Liaison and Navigation Service will be responsible for the strategic development of the service and the leadership and management of the Adult and Paediatric Liaison and Navigation Services, managing the daily operations of the service, providing leadership and direction for this multidisciplinary team.

The position will report to the Director, Integrated Care Program and be responsible for the development and continued collaboration with key partners and stakeholders across the health and human services. This will include ensuring sustainable systems are developed to support system change that reflects the complex health care needs of people within the service.

The Operational Manager will ensure the Liaison and Navigation team remains committed to and focussed on:

- Placing people with complex health needs, and their families, at the centre of their own care,
- Involving the person and their care supports in care planning,
- Anticipating and removing barriers to care,
- Assisting clients and their supports to make durable connections to the services and supports they need,
- Helping to solve problems, coordinate clinical care, and improve the flow of information between the care team and the person and their family,
- Listening to clients and their supports and acknowledging that they are experts in their own health.

The successful applicant will have proven experience in effectively planning and managing a multi-disciplinary health service across a range of health care settings. They will have demonstrated experience providing leadership and strategic direction in a changing environment, and for developing and maintaining collaborative working relationships across services.

**ABOUT YOU**

**Behavioural Capabilities**
- Demonstrated leadership and management skills.
- Ability to communicate in a collaborative and influential manner, and to build and maintain effective relationships with a range of internal and external stakeholders.
- Adaptability, flexibility, and resilience to accommodate change and provide responsive services to meet patients’ needs.
- Strong organisational skills, resilience, tenacity, and a willingness to problem-solve and advocate with and for patients and their supports.

**Position Requirements/Qualifications**:

- Relevant public sector management qualifications and/or experience working across the health sector.
- Hold a current Driver’s Licence.
- Understand how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
- Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
- CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficie

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