Taxi Dispatcher

**Overview**: Eureka Taxis Western Victoria Pty Ltd is seeking reliable and organized individuals to join our team as Taxi Dispatchers.

As a Taxi Dispatcher, you will play a crucial role in ensuring efficient operations by coordinating and allocating jobs to drivers, taking calls and communicating with drivers and passing on key information to allow the drivers to complete their jobs as efficiently as possible

This role will require the ability to multitask in a fast-paced environment, and a strong commitment to customer satisfaction and ability to work under pressure
- **Excellent Communication Skills**:

- **Fluent oral and written skills**:

- **Basic Computer Skills**:

- **Good Conflict resolution skills**:

- **Ability to meet KPI's**

**Responsibilities**:

- **Dispatching Services**: Coordinate taxi services by receiving and prioritizing requests from customers via phone, online or via external / internal booking apps.
- **Routing and Scheduling**: Efficiently assign taxis to pick up passengers based on their location, destination, and time constraints.
- **Communication**: Maintain clear and effective communication with taxi drivers to provide them with accurate information regarding pick-up locations, passenger preferences, and traffic conditions.
- **Customer Service**: Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring passengers' needs are met throughout their journey.
- **Record Keeping**: Keep detailed records of taxi dispatch activities, including trip logs,
- **Problem Solving**: Quickly and effectively resolve any issues or conflicts that may arise during taxi services, such as delays, route changes, or payment discrepancies by communicating with key stake holders within the business to address issues.
- **Safety and Compliance**: Ensure that all taxi services comply with local regulations and safety standards, including vehicle maintenance, driver qualifications, and insurance requirements.
- **Team Collaboration**: Work closely with other dispatchers and team members to optimize service efficiency, share information, and provide support as needed.

**Requirements**:

- **Communication Skills**: Excellent verbal and written communication skills are essential for effectively coordinating taxi services and interacting with customers and drivers.
- **Organizational Skills**: Strong organizational skills are necessary to manage multiple service requests, prioritize tasks, and maintain accurate records.
- **Problem-Solving Abilities**: The ability to think quickly and make sound decisions under pressure is crucial for resolving issues and ensuring smooth taxi operations.
- **Customer Focus**: A customer-centric mindset and a commitment to providing exceptional service are essential for addressing customer inquiries and ensuring passenger satisfaction.
- **Tech Savvy**: Proficiency in using computer software, mobile apps, and dispatching systems is advantageous for efficiently managing taxi services and communicating with drivers and passengers.
- **Adaptability**: The flexibility to adapt to changing situations, such as traffic conditions, customer preferences, and service demands, is important for success in this role.
- **Team Player**: The willingness to collaborate with team members and support collective goals is essential for fostering a positive work environment and achieving operational success.
- **Availability**: Flexibility in working hours, including evenings, weekends, and holidays, may be required to accommodate the needs of the business and ensure 24/7 taxi service availability.

**Preferred Qualifications**:

- Previous experience in a similar role, such as dispatching, customer service, or transportation coordination, is preferred but not required.
- Familiarity with local geography, traffic patterns, and landmarks is beneficial for efficiently routing taxis and assisting passengers with navigation.
- Ability to take messages from callers and direct them to the relevant stake holders within the business.

Join our team and play a vital role in providing reliable and convenient transportation services to our community

**Job Types**: Full-time, Part-time, Subcontract, Casual

Pay: $300.00 - $700.00 per week

Expected hours: 10 - 38 per week

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotating roster
- Shift work
- Weekends only

Supplemental pay types:

- Performance bonus

**Experience**:

- Taxi / Rideshare: 1 year (preferred)

Licence/Certification:

- Drivers Accreditation (required)

Work Authorisation:

- Australia (preferred)

Work Location: On the road