Application Support Consultant

1 month ago


South Wharf, Australia DCA Careers Full time

Cutting - edge, market leading product
- Permanent opportunity with market competitive salary
- South Wharf modern office location with a subsidised onsite gym

Do you have passion for technology and delivering solutions to customers?
Recent graduates with some experience within a software support environment supplying end-user software products to the Australian market are encouraged to apply.
The Role
This role provides an excellent opportunity for the successful applicant to join a team of technology experts in a growing organisation.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

**If you are successful in this role, you will enjoy**:

- A supportive and friendly team environment;
- Opportunity to develop your career in a growth focused company; and
- A range of benefits as part of our Employee Benefit Program.

**Key responsibilities include**:

- Actioning responses and rectification of support incidents within agreed SLAs ensuring customer requests are appropriately prioritised.
- Ensuring Infringements, payments files, court lodgement and disbursement files are loaded/processed on time
- Ensuring production data integrity is maintained through additional script executions, data archiving
- Escalating cases to the Development team for technically complex cases or requests, whilst maintaining communication with the customer as to the status.

The Company
DCA Cities is an innovative technology provider with a specialist focus on, on-street parking management and infringement processing solutions incorporating:

- Infringement issuing technologies, management and processing
- Smart mobility sensor technology
- Digital permit technology
- Specialist parking officers and intelligent patrol planning methodology
- Smart mobility data analytics

What's Next?
To apply, please submit a cover letter and your resume quoting reference number DCA/ 1720171 by the closing date 9 June 2023.
DCA Cities is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people



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