IT Helpdesk Officer

Castlemaine VIC 3450 | 4 - Month Contract | ONSITE JOB

**Your new company**

Hays Technology are delighted to announce their partnership with a Victorian Government -owned corporation The opportunity will see you joining a passionate team environment within a successful and well-known organisation based in Bendigo with a flexible working environment.

**Your new role**

The purpose of this position is to manage and maintain the IT Helpdesk to ensure it is complete, current and consistent.

**What you'll need to succeed**

Helpdesk Administration
- Provide a professional, friendly and customer-oriented approach at all times.
- Triage IT Helpdesk requests, allocating requests, as appropriate, between team members.
- Promptly and efficiently, respond to, and solve, queries and requests for assistance from users.
- Where appropriate, provide basic training for users.
- Assist in the administration of all networks, including administration of domain, exchange, SQL and other servers.
- Monitor data communications, correcting problems as required.
- Monitoring backups and server logs.

Hardware and Software
- Order, install and retire workstation hardware, under the supervision of the Network and Systems Administrator.
- Maintain inventory records of IT equipment.
- Provide support and maintenance of hardware, including placing warranty calls etc.
- In conjunction with the Network and Systems Administrator, install new and upgrade existing desktop software systems.
- Provide Level 1 software support services for users.

**What you'll get in return**

On offer is a 4-month contract & attractive salary, and you'll get the chance to contribute significantly to a project which will positively impact the lives of those around you. You will be exposed to the latest technologies and will work with a team of highly motivated professionals.

**What you need to do now**

We look forward to hearing from you soon

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

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