Complex Care Coordinator

2 weeks ago

Brisbane, Australia Queensland Health Full time

About the role
It is the purpose of this role to provide high level consultation, advice, support and leadership for staff within MNMH working with consumers who experience severe and persistent mental illness, their carers, families and community supports. The position will also focus on improving collaboration between government agencies, non-government organisations and private sector providers and will assist in facilitating the delivery of a coordinated, multi-agency support response.
About you
- Respect - demonstrates interpersonal savvy, manages conflict appropriately, communicates effectively and balances the needs of all stakeholders with utmost respect to all people at all times
- Teamwork - collaborates effectively, develops own talent through ongoing professional development, values differences and recognises importance of teamwork in health service delivery
- Compassion - is completely consumer focussed, demonstrates self-awareness and the effects of behaviour on others, deals with or manages ambiguity and complexity, demonstrates resilience in the delivery of consumer services
- High Performance - cultivates innovation, is action oriented, drives results and supports Metro North's vision and purpose to exceed expectations of our consumers and stakeholders
- Integrity - demonstrates sound decision quality, ensures accountability, demonstrates courage in the face of adversity and works effectively / manages complexity to ensure work output and decisions are ethical and invariably of a high standard.

In terms of technical knowledge, skills, and experience and within the context of the responsibilities described above under Key Accountabilities, the ideal applicant will be someone who can demonstrate the following:

- Demonstrated high level skills, knowledge, and experience in the provision of mental health assessment, interventions and care planning for consumers presenting with complex mental health and/or dual diagnosis concerns.
- Demonstrated high level interpersonal and communication skills to consult with and engage key internal and external stakeholders, including demonstrated ability to lead community engagement activities and facilitate linkages with key community resources.
- Demonstrated high level skills and confidence in provision of training, education, and secondary consultation.
- Demonstrated leadership, problem solving and project management skills with demonstrated capacity to work autonomously to contribute to the development of service improvement initiatives including effective program review and evaluation, in an environment with competing demands and priorities.

Benefits when working for Metro North Allied Health
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of 12.75% and access to generous salary packaging
- Additional entitlements for employees (casual employees excluded) may include sick leave, carer's leave, long service leave, paid parental leave, leave without pay to travel, professional development allowance and leave
- 5% annual leave loading with up to 27.5% for shift workers
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance

**Job ad reference number**: PCH540825Close date: Wednesday, 7th February 2024
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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