Client Service Officer Southern Nsw District

2 weeks ago

Queanbeyan, Australia NSW Department of Communities and Justice Full time

Division: Southern HDDSEM- Location: Queanbeyan, NSW, AU, 2620- Req ID: 63670**Aboriginal Client Service Officer**
**Department of Communities and Justice**
**Housing Services | Southern NSW District - Goulburn or Queanbeyan**
- **Location Southern NSW District - Goulburn or Queanbeyan**:

- **Talent Pool will also be created for surrounding locations**:

- **Salary range**:$74,803 - $86,539**:

- PLUS employer’s contribution to superannuation and annual leave loading**:

- **12-month temporary full-time role with the possibility for extension**:

- **Opportunities for learning, development, and internal career progression.**
- This position is open to Australian Aboriginal and Torres Strait Islander people only._

**Your role**

The Aboriginal Client Service Officer provides a broad range of applicant management services and advice to clients including those with complex support needs, advocates with stakeholders across the access service stream and within the community.

The role manages relationships, partnerships and networks between Aboriginal and Torres Strait Islander communities and the Department to improve communication on and access to services for clients and to support sustainable tenancies.

**What you’ll do**

You will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will have a strong customer focus and a commitment to person-centred, culturally sensitive client outcomes.

You will be working across a range of Housing programs, policies, and systems to maximise efficiency and service delivery outcomes as well as providing coaching and support to team members.

Working collaboratively with other Client Service Officers, Housing Managers and Team Leaders, including internal and external service providers, you may even assist in developing innovative strategies to deliver improved client outcomes and contribute to continual improvement in achieving key performance indicators for the district.

**Essential Requirements**:
Possession of a minimum Provisional 2 NSW Driver’s Licence and a willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).
- Ability to work independently and manage your own work. Including working both independently and within a team environment.
- Ability to establish and maintain relationships with internal and external stakeholders
- A commitment to a culture of teamwork, excellence, and continuous improvement.
- Client service skills with an empathic approach to clients.
- A strong commitment to customer service.

**What we’re looking for**
- Work directly with clients and their advocates to provide advice and assistance on housing options based on assessment of eligibility and client need and in keeping with relevant legislation, policies, and procedures.
- Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs.
- Understand how to work respectfully with Elders, Community Leaders, and families with children in kinship care, and knowing when to report conflicts of interest around extended family.

**What We Can Offer You**
- Opportunities for learning, development, and internal career progression. DCJ invests in the professional development of their employees. Role specific training is available to all new employees to support them to feel confident in the work they do.
- Salary range **$74,803 - $86,539 **plus employer's contribution to superannuation and annual leave loading
- 4 weeks annual leave per year of service
- Generous salary packaging options and other fringe benefits
- Documented verification of Aboriginality.

The Department will accept proof of Aboriginality confirming the following:

- You are an Aboriginal person of Aboriginal descent,
- You identify as being Aboriginal, and,

An acceptable form of documented verification is a “Confirmation of Aboriginality” letter, provided to you by a local Aboriginal organisation that includes a common seal from that organisation.

Download the role description.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Attach a resume (maximum 2 pages) and a cover letter (maximum 3 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description

**Applications close **11:59pm AEST - Tuesday November 21, 2023

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn

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