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Market Operations Associate

2 months ago

Sydney, Australia Fitzgerald Jenkins Recruitment Full time

Hybrid working
- Employer of Choice
- 12 month Fixed Term Contract

**The Role**
Work within this fast-paced customer-facing team as the first point of contact for Fixed Income settlement, corporate actions and subsequent ongoing support within the Fixed Income operations business. This role will give you exposure to the operational environment and processing behind the clearing and settlement of exchange-traded Fixed Income products within the Australian market.

**Responsibilities**
- Engage and service a diverse range of stakeholders inclusive of brokers, custodians, system vendors, compliance officers and regulators
- Contact point to resolve and respond to issues and queries raised by internal and external customers
- Customer readiness of new products and client on-boarding
- Monitor and update operational procedures and risk controls and meet internal and external audit requirements
- Assist in the operationalisation of new products and services or technology upgrades
- Compile, maintain and report statistical information
- Project involvement to improve client service across business units, build stakeholder relationships and collaborate to achieve efficiencies in project and initiative delivery ensuring positive outcomes for Operations
- Identify and implement process improvement to reduce operational risk, enhance the customer experience and develop technical change
- Provide effective and timely notification of changes and outages to key operating systems
- Perform duties associated with external user test environments including; system maintenance, resolving technical issues; system accreditations, and user acceptance testing for upgrades
- Contribute to monthly, quarterly and annual reporting for Fixed Income operations

**Your Experience**
- Previous experience in an Fixed Income settlement related role in a fast paced operational environment
- Analytical experience involving the investigation of issues and problems, identifying and documenting their solutions
- Experience in a customer facing role offering exceptional service

**And if you’ve got some of this, even better**:

- Exposure to Capital Markets, Bank Treasury, or Broker processing
- Previous experience with market issue resolution

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