Enquiries Officer

1 month ago

Ballarat, Australia Department of Justice and Community Safety Full time

Location: Western Region | Ballarat

Job type: Full time

Organisation: Department of Justice and Community Safety

**Salary**: $56,271 - $72,262

Occupation: Customer Service/Call Centre

Reference: VG/1715288

The Department of Government Services was established in 2023 to improve the experience for Victorian’s doing business and interacting with the government.

We are doing this by connecting and digitising our systems and platforms across state and local government, streamlining our corporate and procurement services and refocusing government policy and operations to make sure we are customer focused.

Department of Government Services brings together Digital Victoria, Service Victoria, Local Government Victoria, Consumer Affairs Victoria, the grant program centre and consolidates procurement policy, and whole of Victorian government telecommunications policy as well as the Working With Children Checks and Births, Deaths and Marriages. Oversight of Cenitex and the Public Record Office Victoria also transfers to DGS.

DGS also brings together VPS accommodation management, grant administration platforms and administration, and the procurement of whole of government goods and services. A new corporate shared service arrangement between DGS and central agencies (DPC and DTF) will deliver seamless and efficient services, while also driving VPS-wide corporate services reforms.
- Are you passionate about making a real difference to the Victorian community?_
- Are you looking to re-enter the workforce?_
- Interested in flexible working arrangements?_
- Work/life balance - no weekends or public holidays_
- Want to work in an inbound-only contact centre?_
- No background in Australian legislation? No problem_
- Ongoing support and guidance in reaching all KPI's_
- PLUS the option to work from home once KPI's are reached._

Please note, the role start date will be discussed during the interview stage of the recruitment process.

**About Consumer Affairs Victoria (CAV)**:
CAV is seeking both full-time and part-time applicants for several Ballarat-based Enquiries Officer roles. The Consumer Affairs, Liquor, Gaming and Dispute Services group of the Department of Justice and Community Safety leads regulatory functions across the Government Services portfolio. Our aim is to assist people in the community, especially those who are vulnerable and disadvantaged, and our vision is a connected justice and community safety system, working to build a safer, fairer, and stronger Victoria.

**About the role**:

- **x1 2-year fixed term opportunity**:

- **x11 ongoing opportunities**

We are proud of the work we do. We provide comprehensive, continuous coaching and learning opportunities, ongoing support, career opportunities in the Victorian Public Service (VPS) and an excellent Employee Wellbeing and Support service.

The IDSC provides contact centre services across Consumer Affairs legislative remit, including (but not limited to):

- Renting/tenancy and Specialist Disability Accommodation
- The Residential Tenancies Bond Authority (RTBA)
- Australian Consumer Law
- Occupational licensing schemes administered by CAV
- Responsible service of gaming

**About you**:

- You work well under pressure
- Your values align with ours
- You love customer service and have great communication skills
- Can follow processes and are willing to learn
- Are comfortable using computers and have basic Microsoft Office skills
- You are reliable and have an excellent work ethic
- We are looking for people who want to make a difference, take pride in their work, get things done, are willing to be an active member in a supportive team and are committed to making Victoria a safer place. CAV is committed to recruiting the best people, regardless of gender, age, disability status, or cultural background, we are proud of the inclusive, safe, and welcoming environment we have created._

**How to apply**
- FOR INTERNAL VPS EMPLOYEES:_

**IMPORTANT INFORMATION**:
**MANDATORY VACCINATIONS**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.

At interview stage and prior to commencement of employment with the department, you will need to provide evidence that you are vaccinated against COVID-19 with three doses of a COVID-19 vaccine.

Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of three doses of a COVID-19 vaccine required by the department (from time to time).

Acceptable evidence includes:

- COVID-19 digital certificate

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