Concierge

3 days ago

Canberra, Australia Hyatt Hotel Canberra Full time

Summary

About Hyatt

At Hyatt we care for people so they can be their best. As we continue to grow, we don’t lose sight of what’s most important—people. Hyatt is a company that was built by family. It’s a workplace where co-workers become friends. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.

About Hyatt Hotel Canberra - A Park Hyatt Hotel

Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.

This is your chance to work at a luxurious heritage property like no other.

The benefits you will enjoy as a valued member of our Hyatt Family:

- Access to employee benefits such as complimentary shift meals, discounts for the Clubhouse and all Food and Beverage outlets
- Training and development opportunities with over 2000 online learning modules to support your career development
- Laundered uniforms
- Above Award wage rates
- Access to an employee assistance program
- Being part of a diverse and inclusive team, passionate about their work
- Complimentary and discount accommodation at Hyatt properties worldwide
- Opportunity to grow and develop your career within an international hotel group

About the Role

Concierge are responsible for answering questions, giving direction and making detailed reservations or recommendations. This position requires knowledge of hotel services, local events and venues and transportation options. This offers the opportunity to engage in casual conversation and to indulge special requests.

Some of the responsibilities include:

- make recommendations and offer guidance on the surrounding area for various guest requests
- Coordinate and manage requests for special arrangements (VIP arrivals/ departures, birthdays, anniversaries, proposals)
- Responsible for greeting and welcoming guests
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
- Understand customers’ needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
- Arrange events, excursions, transportation etc., upon request from hotel residents.
- Manage mail, luggage, deliveries, and messages for guests.
- Assist with Valet Parking.

**Qualifications**:

- Outstanding guest services skills, sophisticated verbal & written communication skills
- Strong interpersonal and problem-solving abilities
- Ability to work well under pressure in a fast-paced environment
- A valid driver's license and at least two-years driving experience.
- Must be able to work a flexible schedule, including weekends and holidays
- Ability to stand for long periods of time.
- Similar role experience highly regarded

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

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