Customer Service Team Leader

7 months ago

Cranbourne, Australia O'Brien Glass Industries Limited Full time

**Are you a passionate leader with exceptional customer service skills?**

**Do you thrive in a fast-paced environment and enjoy working in a team?**

O'Brien Glass are currently seeking a talented and motivated individual to join our Cranbourne branch as a Customer Service Team Leader within our AutoGlass division.

O'Brien Glass are looking for a passionate and dedicated individual who is interested in building a career with us. If you are hired, you are one of our own and part of the O’Brien DNA which consists of being a caring, genuine, collaborative and driven person.

O'Brien Glass create a workplace culture that fosters safety, innovation and ongoing professional development through a range of training and learning opportunities
- Monday - Friday
- 8.00am - 4.00pm
- Some Saturday work will be required

**What you’ll be doing**:

- Lead the customer service and admin team and support day to day running of the branch
- Undertake repair inspections, converting repairs to sales where appropriate
- Raise Job Authorities and invoices by utilising branch computer systems
- Provide first class service to all customers using your amazing people and communication skills
- Actively encourage your team to provide feedback and ideas with a focus on continuous improvement
- Effectively keeping customers updated on delivery lead times
- Explore customer needs and educate on our full scope of services
- Source suitable resolutions to customer concerns and follow up customer queries

**What we are looking for**:

- Experience in managing/leading teams in a busy environment
- A true passion for delivering customer service excellence
- Must have clear/excellent verbal and written communication skills
- Confident, engaging approach and a natural ability to communicate
- Resilience and the ability to work in a complex and changing environment
- Excellent self organisation and time management skills
- Professional communication and presentation skills
- Ability to resolve issues and create solutions for customers
- Excellent time management and prioritisation skills
- Intermediate to Advanced Microsoft Office skills

**The Perks**:

- Ongoing incentive programs and recognition
- Ongoing learning and development opportunities
- Supportive team members and management
- Uniform provided

**Must have full Australian Workrights**

**Sounds like a Crackin' Opportunity? Click and Apply**

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.

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