Senior Customer Success Architect

Senior Customer Success Architect at Ping Identity

Join to apply for the role at Ping Identity. This role focuses on driving strategic value and technical success for large, complex customers as a trusted technical advisor and identity architecture expert.

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. It's not just something we provide our customers; it's something that inspires our company. The intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. We champion every identity and celebrate differences so you are empowered to bring your authentic self to work. Ping Identity serves the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. We're headquartered in Denver, Colorado and have offices and employees around the globe.

• Serve as a senior technical leader and strategic advisor across a portfolio of enterprise accounts, helping customers maximize the value of their Ping Identity investments.
• Lead in-depth architecture assessments, technical health checks, and optimization initiatives to ensure secure, well-architected deployments.
• Identify product and service opportunities based on customer needs, and drive alignment with Sales and Professional Services for solution scoping and delivery.
• Partner with customers to co-develop identity roadmaps and ensure successful realization of use cases across their digital transformation initiatives.
• Act as an escalation point for complex technical challenges, guiding customers through solutioning and issue resolution.
• Influence product strategy by capturing customer feedback and translating it into actionable input for Product Management.
• Deliver technical enablement, workshops, and tailored product demonstrations to educate and empower customer teams.
• Collaborate cross-functionally with Engineering, Product, Support, and Customer Success to drive continuous improvement in the customer experience.

• 7+ years of experience in a technical, customer-facing role such as Customer Success Architect, Solutions Architect, Sales Engineer, or Professional Services Consultant.
• Proven success managing executive relationships and delivering value across Fortune 500 or large enterprise accounts.
• Deep technical knowledge in Identity & Access Management (IAM), including Authentication, Authorization, Federation, SSO, and Access Management.
• Strong experience in Java, web technologies, and web application servers (e.g., JBoss, WebSphere, WebLogic, Tomcat).
• Familiarity with security protocols such as SAML, OAuth, OpenID Connect, LDAP, and industry standards for secure architecture.
• Ability to communicate complex technical solutions to both technical and non-technical stakeholders.
• Self-starter with strong project ownership and minimal need for management oversight.
• Experience using CRM platforms like Salesforce (SFDC) and working in a fast-paced, cross-functional environment.
• Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent experience).

• Experience with Ping Identity products and solutions.
• Knowledge of networking concepts (HTTP/S, TCP/IP), and multi-OS environments. Thought leadership or mentoring experience within a technical or customer-facing team.
• Participation in industry forums or IAM communities is a plus.

We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. We hire talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives.

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Education Reimbursement
• Commuter Offset (Specific locations)

EEO Statement: We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.