Manager Unified Communications

Together we shape thriving communities, public spaces, places and economies.

• Ongoing full-time opportunity
• Office location – Parramatta preferred
• Salary relative to experience, and ranges from $149,739 to $173,174 + super

What's in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

Join DPHI in a newly created leadership role where you will play a central part in transforming how our people connect, collaborate, and innovate. As Manager, Unified Communications, you will lead the strategy, delivery, and evolution of workplace communication technologies that enable flexible, high-performing, and future-ready digital environments.

In this role, you will lead and mentor a team of technical specialists to manage and enhance unified communication services focused on Microsoft 365 including Microsoft Teams (chat, voice, meetings), OneDrive, Microsoft Exchange, video conferencing and other platforms across a large and diverse organisation. You will drive strategic planning and implementation in alignment with NSW Government ICT frameworks and digital transformation priorities, while also overseeing vendor and supplier relationships to ensure service excellence, value for money, and contractual compliance. A key part of your role will involve safeguarding service continuity through robust disaster recovery and business continuity planning. Most importantly, you will champion digital collaboration by delivering innovative technology solutions that boost productivity and enable a connected, future-ready workforce.

For more information read the full Role Description: Manager Unified Communications

What you will bring to the role

• Strong technical leadership across IT infrastructure and unified communications, including cloud-based platforms and service integration.
• Proven ability to balance long-term strategic planning with day-to-day operational responsiveness.
• Experience navigating public sector environments and engaging stakeholders across complex organisational landscapes.
• A record of delivering innovation, solving complex challenges, and improving service outcomes.
• Excellent communication and influencing skills – capable of translating technical concepts for a wide range of audiences.
• Expertise in managing supplier performance, contracts, and commercial risk.
• Extensive experience working in highly technical ICT environments with a focus on Microsoft 365 cloud platforms delivering technology solutions and services for customers in unified communications technologies.
• Experience leading a team to develop and deliver support services and solutions for customers.
• Excellent communication and problem-solving skills proven in project delivery in a complex enterprise environment.

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close 11:55PM on 21 August 2025

Should you require further information about the role please contact Brendan Mulhearn, Manager Workplace Technology on brendan.mulhearn@dphi.nsw.gov.au

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn