Parts Advisor, Chatswood

4 weeks ago

Chatswood, Australia Tesla Full time
Overview

Tesla is seeking an experienced Parts Advisor to join our service team in Chatswood, NSW. This role involves significant customer interaction and provides a basic level of technical support.

What You'll Do
  • Answer phone calls, emails, and drive-ins to address customer concerns with the highest level of responsiveness and attention.
  • Return missed phone calls and emails promptly.
  • Receive stock, pick, ship and transact materials to support the needs of vehicle service.
  • Accurately record parts transactions and data in the Dealer Management System with attention to detail.
  • Conduct transactions using systems; walk customers through orders and provide summaries.
  • Escalate issues to address inbound packaging issues from internal and external suppliers.
  • Maintain records of time, expenses and materials.
  • Communicate estimated parts ship/arrival times and provide regular updates to customers.
  • Follow up with customers on parts orders to ensure complete satisfaction.
  • Perform other related duties as assigned and help maintain the cleanliness of the service centre.
  • Effectively handle multiple priorities, organize workload, and meet deadlines.
What You'll Bring
  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
  • Understanding of basic automotive techniques related to repair and servicing of automobiles.
  • Experience in automotive equipment and servicing methods.
  • Experience with DMS systems, SAP, and MS Office.
  • 1-3 years' experience in the automotive industry.
  • Excellent oral and written communication skills and the ability to follow instructions.
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
  • Maintain professional integrity and appearance as a parts advisor.
  • Dealer automotive service experience is a plus.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Motor Vehicle Manufacturing
  • Renewable Energy
  • Utilities
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