Workspace Platform Specialist

4 weeks ago

Brisbane, Queensland, Australia Icon Group Full time
Overview

Information Technology Brisbane Full Time Icon Group

Location: South Brisbane Head Office

Employment Type: Full-time Permanent

Reports to: Workspace Platform Team Leader

About Icon Group

Icon Group is Australia's largest dedicated cancer care provider, with a growing presence in New Zealand, Asia and the UK. United by a vision to deliver the best possible cancer care to as many people as possible, as close to home as possible, our team is driven by five core values: energy, innovate, purpose, connect, and nurture.

The Opportunity

We're looking for a motivated Workspace Platform Specialist to join our IT Infrastructure team. This role is ideal for a senior helpdesk or desktop support professional ready to take the next step into Citrix and digital workspace technologies. You'll work in an established enterprise Citrix environment, gaining hands-on experience across the full stack of virtual desktop infrastructure, cloud integration, and profile management.

Key Responsibilities
  • Provide support and troubleshooting for our Citrix Virtual Apps & Desktops (CVAD) environment, building your expertise in virtualisation and centralised application delivery.
  • Assist with the operation and enhancement of Citrix infrastructure (StoreFront, NetScaler, GSLB, Citrix Cloud, ADM) in a hybrid setup.
  • Gain practical experience with Machine Creation Services (MCS), golden image lifecycle, and image management.
  • Support end users with connection, application, and profile-related issues (FSLogix, roaming profiles).
  • Contribute to infrastructure upgrades (VDA rollouts, StoreFront updates, profile enhancements) alongside senior engineers.
  • Develop exposure to advanced Citrix features such as Federated Authentication Service (FAS) and Azure AD SAML integration.
What You'll Bring
  • Strong background in desktop or helpdesk support, with a clear interest in moving into infrastructure and workspace platforms.
  • Knowledge of Windows Server, Active Directory, and basic networking.
  • Exposure to Citrix (MCS, image management, NetScaler, or Citrix Cloud) is a plus.
  • Solid troubleshooting skills and customer focus.
  • Eagerness to learn new technologies and take on bigger challenges in a collaborative team environment.
  • Clear communication and a proactive approach to problem-solving.
Why Icon?

At Icon, you'll be part of a team that believes in making a difference. You'll contribute to meaningful work that supports patients and healthcare professionals, backed by a culture that values innovation, connection, and purpose.


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