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FIH Practitioner QLD

4 weeks ago

Gold Coast, Queensland, Australia Good Shepherd Australia New Zealand Full time

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Brief Description

At Good Shepherd Australia New Zealand, we believe in a world where all women, girls and families are safe, strong and connected. We've been supporting communities for over 160 years and we continue to stand beside those facing adversity – walking with them towards greater wellbeing, independence and opportunity.

Brief Description

At Good Shepherd Australia New Zealand, we believe in a world where all women, girls and families are safe, strong and connected. We've been supporting communities for over 160 years and we continue to stand beside those facing adversity – walking with them towards greater wellbeing, independence and opportunity.

We are now inviting compassionate, skilled, and values-driven professionals to join our Financial Independence Hub (FIH) team as a FIH Practitioner.

About The Role

The FIH supports people who have experienced financial abuse and are now seeking support to regain financial control and confidence. As a FIH Practitioner, you will walk alongside participants, providing individualised support, advocacy, and practical assistance to empower them toward financial wellbeing and long-term recovery.

Whether through one-on-one case work or group-based financial wellbeing programs, you will play a critical role in helping people understand their money habits, enhance budgeting skills, and explore income, education, and financial options.

This is an opportunity to be part of a trauma-informed, client-centred program that makes a genuine difference in people's lives.

Key Responsibilities

  • Respond to enquiries from participants and referral partners with empathy and professionalism
  • Conduct needs assessments, develop safety plans, and create collaborative case plans
  • Empower clients to identify their goals and build the skills to manage their finances
  • Facilitate Financial Wellbeing Groups for victim-survivors of financial abuse
  • Coordinate services and referrals to provide holistic, wrap-around support
  • Deliver services flexibly – via phone, video, or in-person – depending on client needs
  • Maintain accurate and confidential records in line with compliance standards
  • Actively contribute to the promotion and development of the FIH program
  • Collaborate with internal and external stakeholders to ensure positive outcomes for clients

About You

You are a skilled social service practitioner with a strong understanding of family and financial abuse, and you're passionate about helping people rebuild their lives. You bring a trauma-informed and culturally sensitive lens to your work and are comfortable facilitating both individual and group support.

You Will Have
  • A tertiary qualification in Social Work, Psychology, Community Development, Financial Counselling or a related field
  • Experience working with people who have experienced family violence or financial abuse
  • Ability to manage competing priorities with initiative and sound judgment
  • Strong communication skills and a collaborative spirit
  • Experience delivering strengths-based, participant-led services
  • Ability to work both independently and as part of a team
  • A current Driver's Licence, Police Check and Working with Children Check (Employee)

Why Good Shepherd?

At Good Shepherd, we value and celebrate diversity. We offer:
  • Salary packaging to increase your take-home pay
  • Flexible work options
  • A supportive and inclusive team culture
  • Ongoing professional development and supervision
  • The opportunity to be part of a mission-led organisation that puts people first

We are committed to equity, inclusion, reconciliation and being a child safe organisation. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, and people of all genders.

Ready to Help People Rebuild and Thrive? How to Apply

Click apply to submit your application, including CV and brief cover letter outlining your interest in the role. For the position description, further information or to arrange a confidential discussion please reach out via recruitment@goodshep.org.au

Applications close Sunday 6th July 2025

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionHealth Care Provider
  • IndustriesNon-profit Organization Management

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