Case Worker Engagement and Support

Youth Off The Streets is a not-for-profit youth services organisation that supports 12–24-year-olds experiencing or at risk of homelessness and complex disadvantage.

We walk alongside each young person as we seek to understand their needs and goals, and we offer the safety, support and education that helps them to realise their potential.

The Role:

The main function of the role is to undertake case management activities with children and young people presenting with varying degrees of complexity of needs, usually low to medium complexity and requiring shorter term responses. The role requires medium level effort to coordinate services and source solutions that meet the children and young people's needs over a short period of time (3-9 months).

The key to the role is the ability to understand and follow the needs complexity matrix and service guidelines in order to determine the type of response required to meet the needs. The case worker will be able to translate these needs into case plans that provide timely solutions creating stability and assisting children and young people (CYP) in making informed decisions. The case worker will implement support approaches that are culturally appropriate and promote the empowerment, autonomy, dignity and independence of children and young people's.

Requirements:

You may be required to attend an early intervention program each week.

You may be required to do an evening shift weekly.

You may be requested to start and finish at different locations for programs.

Key Responsibilities:

Maintain program caseloads within negotiated timeframes.

Follow the child and young person's needs assessment process and matrix to identify CYP needs and assist them in setting goals and objectives that form their case plans.

Link CYP to services that meet their needs.

Assist CYP in navigating and accessing services.

Provide information, advice and referral to CYP.

Develop and deliver group programs and initiatives that will encourage CYP to meet their goals and connect with peers.

Develop and maintain relationships with local interagency and referral and support networks, including government, services, business and community.

Work with Team Leader on promoting our service to set up inbound and outbound referral pathways.

Promote youth consultation and participation in internal and external meetings and forums.

Contribute to the development of the program, including casework resources.

Professional representation of the services when dealing with service users and other stakeholders.

Exercise due diligence to prevent young people being exposed to harm

Work in collaboration with team leader to review and evaluate activities and performance to ensure continuous improvement.

Work with the team leader to determine referral of children and young people with complex needs to specialised intensive case management.

Work in collaboration with youth workers and case workers and caseworkers undertaking intensive case management.

Work in collaboration with team leader to review and evaluate activities and performance to ensure continuous improvement.

Accurate data capturing utilising assigned data collection systems.

Maintain and prepare reports on casework statistics and outcomes.

Commitment to completion of annual mandatory training modules

Adhere to and work within YOTS policies and procedures.

Selection Criteria, includes but is not limited to:

Qualifications:

Graduate 3 year degree; or

Graduate 4 year degree; or

Diploma with relevant experience; or

Relevant certificate with relevant experience.

Experience:

At least 1 years' experience in case management of Young People.

Skills and knowledge:

Demonstrated experience and sound knowledge of case management theory, best practice principles, and case coordination

Demonstrated ability to utilise referral pathways; apply trauma- and developmentally-informed and strengths based approaches; and to achieve CYP outcomes

Demonstrated capacity to work respectfully and effectively with Aboriginal and Torres Strait Islander people and people of diverse cultural backgrounds

Superior communication skills, including written and verbal presentation skills, diplomatic and effective liaison and interpersonal skills

Ability to collect, document, evaluate and provide detailed reports on tasks, service delivery and outcomes

Demonstrated planning, organisational and superior time management skills

Ability to work flexible hours and work afterhours in assertive community outreach as required

Demonstrate a thorough understanding of the principles that underpin a child safe organisation including mandatory child protection procedures

Have an understanding of adolescent development

Strong negotiation, conflict resolution, and communication skills. Ability to build relationships and act with sensitivity and understanding.

Ability to understand issues faced by children and young people and their families, as well as ways to assist with these issues.

Ability to apply therapeutic crisis intervention principles in crisis situations.

Demonstrated ability to advocate on behalf of children and young people to their family and mainstream services.

Ability to manage a case load, in conjunction with following program guidelines and local referral pathways

Commitment to continual professional development

Strong understanding of the legislation relevant for the role ie: Child Safe principles, policies and responsibilities

Awareness of risk factors associated with abuse and neglect of children and young people

What we can offer you:

A supportive team environment

EAP for yourself and your family

Salary packaging up to $15,900

To Apply

Please ensure you enclose a copy of your resume with your contact details and cover letter addressing the essential criteria (2 pages maximum).

At Youth Off The Streets, diversity, equity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our people. It fuels our innovation and connects us closer to our customers and the communities we serve.

Youth off The Streets is an EEO Employer and a child safe organisation. YOTS is committed to providing a safe environment where all children and young people are treated with respect and are protected from harm. We have zero tolerance for child abuse.

This is a rare opportunity to join a passionate and high profile not for profit organisation that values the current youth of today and the youth of tomorrow.

The successful candidate will be requested to submit applications for a NSW Working With Children Check and Police Check. You will also be required to have a valid Australian Drivers Licence and unrestricted Australian working rights.

We encourage people who identify as Aboriginal or Torres Strait Islander to apply for this position.

Salary match Number of applicants Skills match

Your application will include the following questions:Do you have a current Working With Children (WWC) Check? Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Caseworker? Do you have a current Australian driver's licence? Do you have experience in a community outreach environment? Have you completed a qualification in community services? Do you have experience working with young people with complex needs? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

Community Services & Development 101-1,000 employees

Youth Off The Streets is a not-for-profit youth services organisation that supports 12–24-year-olds experiencing or at risk of homelessness and complex disadvantage.

We walk alongside each young person as we seek to understand their needs and goals, and we offer the safety, support and education that helps them to realise their potential.

Youth Off The Streets is a not-for-profit youth services organisation that supports 12–24-year-olds experiencing or at risk of homelessness and complex disadvantage.

We walk alongside each young person as we seek to understand their needs and goals, and we offer the safety, support and education that helps them to realise their potential.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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