Customer Support Specialist

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

• Campus independent - Can be based at La Trobe University's Melbourne (Bundoora) or Victorian regional campuses
• HEO6 - $91,140 - $98,333 per annum + 17% Superannuation
  
  
  • Full time
  • Continuing position
  • Campus independent - Can be based at La Trobe University's Melbourne (Bundoora) or Victorian regional campuses
  • HEO6 - $91,140 - $98,333 per annum + 17% Superannuation
    
    
  About The Position
  
  The Customer Support Specialist plays an important role within the Customer Support Team, reporting directly to the Manager, Customer Support. This position is responsible for providing high-quality technical support services to University staff and students, ensuring timely resolution of issues and enhancing overall user satisfaction.
  
  The role involves responding to and managing support requests through various channels such as phone, email, and in person, delivering clear and professional communication throughout. The Customer Support Specialist is expected to apply technical knowledge and problem-solving skills to identify and implement effective solutions for a wide range of technical issues.
  
  In addition to day-to-day support, the specialist contributes to maintaining service standards and supports continuous improvement initiatives within the team. This includes assisting with documentation, sharing knowledge, and working collaboratively with other IT teams to ensure a seamless support experience.
  
  This role requires a strong customer focus, technical expertise, and the ability to work efficiently in a fast-paced environment, all aimed at supporting the University's commitment to excellent service and user satisfaction.
  
  Skills And Experience
  
  To be considered for this position, you will have
  • Proficiency in diagnosing and resolving technical issues related to IT support systems, desktop environments, AV equipment, and teaching room technology.
  • Strong understanding of IT service management frameworks, such as ITIL.
  • Excellent problem-solving skills, with the ability to develop and implement innovative solutions to complex technical issues.
  • Strong customer service orientation, with a commitment to delivering high-quality support services.
  • Effective communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
    
    

Please refer to the Position Description for the duties, skills and other experience required for this position.

Welcome to Bundoora campus – Please click on the video link below:

https://f.io/KDo0ceng

Welcome Video - Victorian Regional campuses – See link below;

https://www.youtube.com/watch?v=w-NZBy693Go

Benefits

• 17% employer contributed superannuation
• Flexible work arrangements
• Discounts for staff and their family members to study a range of La Trobe courses
  
  

How To Apply

Closing date: By 11:55pm Tuesday the 10th of June 2025

Position Enquiries: Cary Slater c.slater@latrobe.edu.au

Recruitment Enquiries: Madeleine Parker m.parker@latrobe.edu.au

Position Description Below

PD-Customer Support Specialist - HEO6.pdf

Only candidates with Full Working Rights in Australia may apply for this position.

Please submit an online application ONLY and include the following documents:

• Cover letter addressing your suitability for the position (max 1 page); and
• An up to date resume;
  
  

Please scroll down to apply.

Aboriginal and Torres Strait Islander Applicants

We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.

La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.

All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesHigher Education

Referrals increase your chances of interviewing at La Trobe University by 2x

Sign in to set job alerts for "Customer Support Specialist" roles.

Melbourne, Victoria, Australia 3 months ago

Cremorne, Victoria, Australia A$65,000.00-A$75,000.00 1 day ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 2 weeks ago

Customer Support Agent, Tier 1 (Saturday to Wednesday)

Melbourne, Victoria, Australia 1 month ago

Customer Support Agent, Tier 1 (Saturday to Wednesday)

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia A$35.00-A$36.00 6 days ago

Moorabbin, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 1 week ago

Springvale, Victoria, Australia 2 weeks ago

Collingwood, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

Customer Service Representative - July 2025

Melbourne, Victoria, Australia 1 week ago

Caulfield South, Victoria, Australia 1 day ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 1 week ago

Customer Support Specialist - Grower Service CentreOffice Coordinator (a.k.a. Office & Vibe Specialist) – Part-Time, Monday to Friday

Melbourne, Victoria, Australia 3 months ago

Dandenong, Victoria, Australia 1 week ago

Customer Support Associate - Collections

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 3 weeks ago

Customer Experience Specialist - Accounting

Melbourne, Victoria, Australia 2 weeks ago

Mulgrave, Victoria, Australia 1 month ago

Box Hill, Victoria, Australia 3 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---