Senior Product Designer

1 week ago

Melbourne, Victoria, Australia Sinch Full time

Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.

Providing innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level – to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. Sinch is the number one choice for easy and engaging business messaging.

We are seeking a dynamic Senior Product Designer with deep expertise in the MarTech space to define, design, and launch innovative multichannel workflows and customer journey capabilities. This role is pivotal in empowering businesses to scale their customer engagement through automated conversational messaging pathways, driving substantial growth.

Key responsibilities:

  • Design & Innovate: Lead and design a new interface that transforms how brands engage with digital consumers through intuitive, flexible, and impactful customer journeys & workflows.
  • UX Discovery & Research: Lead discovery initiatives to uncover valuable insights and drive impactful research. Share findings clearly and help the team run measurable experiments to guide product direction.
  • Collaboration & Stakeholder Engagement: Work with product, engineering, marketing, and sales to bring design visions to life. Build strong relationships and clearly communicate the team's mission while advocating for the best user outcomes.
  • Embrace Ambiguity: Approach uncertainty and unknowns with curiosity, working to create clarity through validation, rigorous collaboration, and user insights. Guide the team toward actionable clarity in complex situations.
  • UX/UI Strategy: Define and execute a scalable design strategy that aligns with company goals and enhances user experience.
  • Usability Testing & Metrics: Establish and monitor key usability and engagement metrics to assess design effectiveness and drive continuous improvement.
  • Thought Leadership: Serve as a subject matter expert in UX for automated marketing pathways, sharing insights both internally and externally.

The successful candidate will possess the following skills and attributes:

  • Extensive product design experience in a relevant field, with a strong focus on marketing buyers, customer engagement, and email/marketing automation.
  • Proven background as a Product Designer in the MarTech/customer engagement space, or a related field.
  • Strong proficiency in the latest UX/UI trends, tools, and design principles related to digital marketing and automation.
  • Exceptional ability to develop design strategies that enhance product growth and align with business goals.
  • Excellent communication and collaborative skills, working effectively with diverse teams.
  • Strong analytical and problem-solving abilities, with a customer-focused approach.
  • Keen interest in AI and discovering new ways to apply it both internally and externally to enhance user experiences and streamline processes.
  • Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field is preferred.

We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility, and welcomes diversity.

Our values of Dream Big, Win Together, Keep it simple, and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills, and experiences are embraced, delivering innovation and better business results.

We value our team by offering:

  • WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement, and a global mobility policy.
  • PUT FAMILY FIRST: We know that building a family takes priority, therefore we offer a generous parental leave program: 26 weeks salary for primary caregiver and 4 weeks salary for secondary caregiver.
  • CELEBRATE YOURSELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you've had with your nearest and dearest.
  • TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
  • STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs.
  • TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses.
  • CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
  • MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
  • TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment, and much more.

If you are looking for the next opportunity in your career and want to work for a people-focused, growing tech company, then Apply Now.

#J-18808-Ljbffr

  • senior product designer

    3 weeks ago

    Melbourne, Victoria, Australia Randstad Full time

    Shape the future of digital experiences and drive impactful design solutionsWe are seeking an experienced Senior Product Designer to contribute to the design and development of innovative, user-centric digital services. This role will see you collaborate with cross-functional teams to create seamless, accessible, and high-quality digital experiences that...

  • Senior Product Designer

    4 days ago

    Melbourne, Victoria, Australia Trideca Full time

    Join to apply for the Senior Product Designer role at TridecaAbout the job Senior Product DesignerTrideca is a strategy, data and digital partner for technology transformation across Australia. We have worked with some of Australia's leading enterprise companies (including NAB, Suncorp, Optus, Medibank, AGL and many more), to help transform and empower their...

  • Senior Product Designer

    4 days ago

    Melbourne, Victoria, Australia Trideca Full time

    Join to apply for the Senior Product Designer role at Trideca.1 week ago Be among the first 25 applicants.About the job Senior Product DesignerTrideca is a strategy, data and digital partner for technology transformation across Australia. We have worked with some of Australia's leading enterprise companies (including NAB, Suncorp, Optus, Medibank, AGL and...

  • Senior Product Designer

    4 days ago

    Melbourne, Victoria, Australia Medibank Private Limited Full time

    Select how often (in days) to receive an alert:It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.We are building...

  • Senior Product Designer

    3 hours ago

    Melbourne, Victoria, Australia at Full time

    $1,000 - $1,100 p/day incl. Super > $200k Base +Want to create some of the most beautiful and cutting edge digital products ever seen?Join a fast-growing, global digital agency that partners with some of the world's biggest brands—think Google, Patagonia, TikTok, NASA and eBay.In this role, you'll be at the forefront of digital transformation, leading...

  • Senior Product Designer

    3 hours ago

    Melbourne, Victoria, Australia Trideca Full time

    About usTrideca is a strategy, data and digital partner for technology transformation across Australia. We have worked with some of Australia's leading enterprise companies (including NAB, Suncorp, Optus, Medibank, AGL and many more), to help transform and empower their businesses.Working for Trideca, you will be challenged to think outside the box and do...

  • Senior Product Designer

    4 days ago

    Melbourne, Victoria, Australia Deputy Full time

    Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's...

  • Senior Product Designer Expert

    3 days ago

    Melbourne, Victoria, Australia Deputy Full time

    At Deputy, we're on a mission to make every shift count for millions of workers worldwide. As a Product Designer at our SaaS workforce management company, you'll be part of a dynamic team shaping the future of work.Role Details:Craft innovative solutions that simplify work for shift workers and their teams.Lead as a strategic product designer within the...

  • Senior Product Designer

    4 days ago

    Melbourne, Victoria, Australia Sinch Full time

    Get AI-powered advice on this job and more exclusive features.Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of...

  • Senior Product Designer

    2 days ago

    Melbourne, Victoria, Australia Trike Full time

    About the JobWe are looking for an experienced Mechanical Product Design Engineer to join our Trike design team in a permanent full-time role. The ideal candidate will have a passion for technical design, enthusiasm, and innovation, with a drive for high-quality, on-time results.Responsibilities:Work in a dynamic design studio environment, delivering client...

  • Product Designer

    1 week ago

    Melbourne, Victoria, Australia Redwolf + Rosch Full time

    This range is provided by Redwolf + Rosch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$110,000.00/yr - A$150,000.00/yrJob OverviewWe're looking for a talented Product Designer to work on a Melbourne grown, global productImpact hundreds of thousands with your designs$110K - $130K +...

  • Lead Product Designer

    4 days ago

    Melbourne, Victoria, Australia IVE Group Full time

    We are seeking a Lead Product Designer to join our team at IVE Group. As a Senior Industrial Designer, you will be responsible for designing innovative products that meet our customers' needs.About the RoleDesign and develop product prototypes that are both functional and aesthetically pleasingKey ResponsibilitiesCollaborate with cross-functional teams to...

  • Product Design Engineer

    4 days ago

    Melbourne, Victoria, Australia Datarock Full time

    We are seeking a highly skilled UI Designer to join our team at Datarock. As a UI Designer, you will play a critical role in redefining how we manage geoscientific data and drive visual consistency across customer and staff touchpoints.You will evaluate user requirements, craft visually appealing and user-friendly interfaces for digital products, and report...

  • Head of Product Design

    4 days ago

    Melbourne, Victoria, Australia Aquent Australia Full time

    Get AI-powered advice on this job and more exclusive features.Senior Recruitment Specialist | CX, UX, UI, Product and Service Design | Technology | Accessibility Diversity & InclusionLocation: Melbourne (Relocation Assistance Available) - Flexible work arrangements (hybrid model with 3 days on-site and 2 days remote).About the Role:Our client is seeking a...

  • Product Designer

    1 week ago

    Melbourne, Victoria, Australia HSI Full time

    We have a fantastic opportunity to join us as a Product Designer. Whilst this role is advertised in Perth, WA, given the role's hybrid nature we would consider all candidates across Australia.The product designer designs and develops reusable product solutions using our products. Your responsibilities will include the entire product solution lifecycle, from...

  • Product Visionary and Designer

    4 days ago

    Melbourne, Victoria, Australia Medibank Private Limited Full time

    Making a difference in people's lives through design is what drives us at Medibank Private Limited, aiming to create the best health and wellbeing for all of Australia.We're looking for a talented Senior Product Designer to join our Financial Products team, working on portfolios for Pet, Travel, Life, Income insurance products.About this opportunity:You'll...

  • Product Design Director

    4 days ago

    Melbourne, Victoria, Australia Trideca Full time

    Role OverviewTrideca is a strategy, data and digital partner for technology transformation across Australia. We have worked with some of Australia's leading enterprise companies to help transform and empower their businesses.We're looking for a Senior Product Designer to lead the design experience for a new Vendor Portal, a mini-app that will replace the...

  • Director of Product Design

    6 days ago

    Melbourne, Victoria, Australia Roman Health Pharmacy LLC Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their...

  • Digital Product Designer

    3 days ago

    Melbourne, Victoria, Australia Datarock Full time

    Datarock is a mining technology company that provides innovative solutions to the global mining and exploration industry. Our products leverage computer vision technologies to extract geological and geotechnical information from imagery and video, assisting geologists and geotechnical engineers in their work.Our team of specialist data scientists, machine...

  • Senior Product Leader

    1 week ago

    Melbourne, Victoria, Australia Moose Enterprise Pty Ltd Full time

    Job OverviewThis role is a key partnership between design, marketing, and product teams to develop products from concept to delivery.Lead project planning and tracking to achieve key milestones.Collaborate with design teams to develop new products, facilitating meetings and reporting status to senior management.Partner with studio managers, marketing, and...