Field Engineer

4 weeks ago

Melbourne, Victoria, Australia EIL Global Full time

Join to apply for the Field Engineer role at EIL Global

1 week ago Be among the first 25 applicants

Join to apply for the Field Engineer role at EIL Global

Skills:
Break Fix, desktop, Technical Support, Troubleshooting, laptop, Computer Hardware, Computer Repair, laptop,

Greetings from EIL Global,

We have an immediate requirement for an onsite support engineer for hardware replacement, break-fix tasks, and PC repairs in SA,VIC,NSW. The engineer should be willing to travel to multiple site locations across daily.

Mode: Full time or Dispatch (Casual Basis - Should be available for minimum 2 days in a week during business hours in weekdays)

Should have a car which is mandate

Data Warehouse locations are as below:

  • South Australia Warehouse Location: Richmond Road Marleston
  • VIC Warehouse Location: Lexton Road Boxhill
  • NSW Warehouse Location: Parramatta Rd, Homebush

Scope Of Work
  • Pickup & Delivery: Collect replacement parts from the Datawarehouse transport them to customer locations, and complete repairs efficiently.
  • Hardware Repairs & Break-Fix: Identify and resolve hardware issues, including replacing faulty components such as RAM, hard drives, motherboards, and power supplies.
  • Software Installation & Configuration: Install/reinstall operating systems, drivers, and required software while ensuring updates are applied.
  • Data Security & Testing: Secure critical data before repairs, conduct post-repair testing, and validate system functionality.
  • Documentation & Ticket Updates: Capture before-and-after photos, complete the Service Verification Report (SVR), and update ticket status in ServiceNow (SNOW).
  • Device Handover & Returns: Ensure repaired devices are properly returned to customers with verification. Drop off faulty components at the Homebush warehouse.
  • Workload & Travel: The engineer should handle up to six tickets per day and be comfortable traveling to multiple locations

If interested please share your updated resume to visalakshi.s@eilglobal.com with suject line "Dispatch/FTE Engineer - Location - Breakfix" for further process.Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionEngineering and Information Technology

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