Retail Sales Assistant

2 weeks ago

Perth, Western Australia Resmed Full time
Overview

Resmed Yokine, Western Australia, Australia

Join to apply for the Retail Sales Assistant (Hourly) - AU Joondalup Yokine(WA) role at Resmed

The primary role of the Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.

Responsibilities
  • The primary objective of Customer Service specialization within the Customer Support Job Family is to communicate with customers daily, either before and/or after a sale, via telephone, email, chat or through other social media platforms, checking in on therapy status, adherence information and/or to order therapy equipment or supplies.
  • Handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web-based tools, support cross-functional teams and develop and maintain positive customer relations which can affect service and/or product revenue, collaborate with various departments to meet service and sales goals, document all technical and customer-reported problems in ticketing/note systems with the nature of the support inquiry and resolutions recommended, provide metrics to management as required.
  • Support roles consist of clerical, administrative or specialized tasks in an office or field setting; specialized technical tasks or skilled craft work; unskilled or semi-skilled operational tasks.
  • Has completed vocational training or obtained equivalent experience and interacts internally to exchange information. Limited discretion to vary from established procedures.
Qualifications And Experience

Required: Minimum of 1 year of related experience. Has broad knowledge of routines and procedures to handle day-to-day situations. Will generally only require instructions on new assignments.

Preferred:

  • Minimum of 1 year of related experience.
  • Has broad knowledge of routines and procedures to handle day-to-day situations.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Sales and Business Development
Industries
  • Medical Equipment Manufacturing

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