Service Advisor

Overview

Ready to shift gears in your career? Whether you're a seasoned pro on the service desk or a skilled mechanic looking to move off the tools, this is your opportunity to join a team that values expertise and customer satisfaction above all else.

Your New Company

Our client is a proud, family-owned dealership deeply rooted in the Hawkesbury community. With a stellar reputation built on trust and exceptional service, they are dedicated to delivering an outstanding experience across their sales, service, and parts departments. They are looking for a new team member who shares their passion for cars and commitment to customer delight.

Who We\'RE Looking For

This role is the perfect fit for a variety of backgrounds. We strongly encourage you to apply if you are:

• A passionate Automotive Service Advisor seeking a supportive, rewarding environment in a dealership that feels like family.
• A 4th Year Apprentice or recently qualified Mechanic looking to leverage your technical knowledge in a customer-facing, administrative role. This is your chance to move off the tools while staying in the industry you love
• A Customer Service Superstar from the automotive industry, with a genuine interest in the automotive world and a talent for making people happy.

A Glimpse Into Your Day

As the first point of contact for the service department, you will be the crucial link between our customers and our workshop. Your key responsibilities will include:

• Provide a warm, professional welcome to customers in person, by phone, and via email.
• Use your expertise to listen to customer needs, accurately document vehicle concerns, and clearly explain recommended services and repairs.
• Manage service bookings, coordinate with the workshop team to ensure timely progress, and keep customers informed every step of the way.
• Skillfully handle inquiries and feedback, turning challenges into opportunities to build lasting relationships and trust in our brand.

What You'll Bring To The Table

• A genuine "customer-first" attitude and exceptional communication and interpersonal skills.
• The ability to build rapport and trust with a diverse range of customers.
• A strong foundation in automotive service advising or a mechanical trade qualification (or be in your 4th year).

Why You'll Love Being Part Of The Team

• Competitive Salary & Earning Potential
• Car Allowance
• Career Growth & Training

How to Apply

Ready to Accelerate Your Career? If you\'re ready to take the driver\'s seat in this exciting role, we want to hear from you

Please APPLY NOW or send your up-to-date resume directly to Natalie Smith at natalie.smith@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Customer Service
• Industries: Computers and Electronics Manufacturing, IT Services and IT Consulting, and Telecommunications

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