Guest Services Assistant

Overview

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Join to apply for the Guest Services Assistant role at White & Case LLP

The opportunity

Are you ready to make your mark as part of our Global Operations Team? At White & Case, we'll support you, give you responsibility and welcome you as a valued part of our international team from day one.

Our Office Operations team is at the heart of ensuring the smooth and efficient functioning of the Firm's day-to-day operations. Our team manages the infrastructure, systems and services — both globally and locally — relating to our office workplaces, onsite and remote operational services, security, safety and a range of other areas.

Our Guest Services Assistant plays an imperative role in providing our clients with a distinctive client experience. Guest Services works closely with other teams to ensure a high-quality and effortless experience that sets us apart from our competitors. You will have the support and resources to enhance your skills to provide World-Class Service at White & Case.

At White & Case, we foster a collegial working environment where partners are friendly and accessible, and colleagues always supportive and open to questions.

Responsibilities

• Hospitality Services – Provide and replenish refreshments, catering, tea/coffee orders, and ensure comfort during long/all-day meetings.
• Reception & Client Service – Provide reception cover by greeting clients, managing the inbox, and handling urgent queries in the receptionist's absence.
• Meeting Room Setup & Support – Arrange furniture, catering, AV/sound checks, and conference facilities for meetings and events.
• Technical Assistance – Support staff and guests with IT/AV needs (e.g., connecting presentations, liaising with IT, resolving tech issues).
• Room & Facility Maintenance – Monitor and report issues (cleaning, equipment faults, furniture damage), reset rooms after use, and maintain visitor desks.
• Kitchen & Breakout Area Management – Keep shared spaces clean and functional, restock supplies, and perform routine equipment cleaning (e.g., coffee machines).
• Office Supplies & Procurement – Order, restock, and manage inventory for stationery, kitchen, cleaning supplies, and process related invoices.
• General Office Administration – Support Office Operations Manager with building management liaison, security procedures, procedure manuals, and ad hoc administrative tasks.

Requirements / Qualifications

• 2+ years of proven working experience in a customer service role
• Corporate boardroom hospitality experience highly regarded
• Barista license (desired)
• RSA (desired)
• Solid communication skills both written and verbal
• Ability to work well independently and in a team environment
• Ability to be resourceful and proactive in dealing with issues that may arise
• Ability to organise, multitask, prioritize and work under pressure
• Ability to be flexible and work overtime and weekends for special program events

What we offer

When you join us, you'll be working directly with partners, business leaders and many other inspiring colleagues across our global network of offices. We live by our values—to be pioneering, united and human—and we believe that you'll experience them from your first day. We will give you the support and development opportunities that will help you achieve your potential.

We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as an Office Services Assistant, and our benefits are designed to support your changing needs and priorities across different life stages.

About White & Case

We are a global law firm with longstanding offices in the markets that matter today. Our on-the-ground experience, our cross-border integration, and our depth of local, US and English-qualified lawyers help our clients work with confidence in any one market or across many.

Since our arrival in Australia in 2016, our Australian practice has grown to 34+ partners and 100+ lawyers across Sydney and Melbourne. Our teams work with clients in every state of Australia, across the Asia-Pacific region and around the globe on all aspects of the energy, infrastructure, power (including renewable energy) mining & metals sectors, and on high-profile public market and private equity M&A transactions.

How to apply

Interested? Please apply by submitting your CV for further consideration.

We are dedicated to creating an environment where people from all backgrounds can thrive and encourage applications from all ages, cultural backgrounds, First Nations communities, genders, sexual orientations, as well as people who have family or carer responsibilities. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

For further assistance or queries regarding this opportunity please reach out to Lauren Evans (lauren.evans@whitecase.com).

Note to recruitment agencies: Our internal Recruitment team are responsible for all end-to-end lateral recruitment processes. All agencies must sign White & Case terms of business, which are office specific. Candidates submitted by an agency without terms of business agreed with the appropriate office, and/or outside of our online application tracking system, will not be considered a formal introduction. Any applications and CVs sent directly to White & Case Partners and employees will not be accepted as formal introductions. If you have any questions, please contact the APAC Recruitment Team. When engaging with agencies, we are supported by our preferred suppliers.

Seniority level: Associate

Employment type: Full-time

Job function: Other

Industries: Law Practice

Note: This description contains standard job posting language and boilerplate content. Referrals increase your chances of interviewing at White & Case LLP by 2x.

Location notes: Gordon, New South Wales, Australia; Sydney, New South Wales, Australia; Randwick, New South Wales, Australia; St Leonards, New South Wales, Australia; Surry Hills, New South Wales, Australia.

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