Customer Service Representative

3 weeks ago

Sydney, New South Wales, Australia Randstad Australia Full time

Your New Company:

This global organisation specialises in diabetes care, developing innovative medical devices and digital health solutions to support people living with diabetes. With a mission to improve daily life and long-term outcomes, the company combines cutting-edge technology with compassionate customer support to empower individuals in managing their health.

Your Main Responsibilities:

  • Respond to customer queries via phone, email, web chat, and social media
  • Troubleshoot medical device and software issues with accuracy and care
  • Guide new users through product activation and app setup
  • Maintain product knowledge to provide accurate and helpful support

Your Company Benefits:

  • Immediate start
  • Hybrid work model
  • Competitive salary
  • Generous quarterly bonus
  • Join an established business offering career progression
  • Join a successful team with a common goal to provide excellent service

About You:

  • Articulate written and verbal communication
  • Ability to provide excellent customer service
  • Enjoys contributing to a tight, collaborative team dynamic
  • Available to work Monday - Friday (10am - 2pm)
  • Previous experience in the Medical industry is desired but not essential

Next Steps:

To apply please email your resume to nia.williams@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

("customer service" OR "call centre" OR "contact centre" OR disputes OR claims OR claim OR "customer care" OR complaints OR "customer experience" OR "member services" OR inbound OR outbound OR "customer contact" OR service OR "customer solutions" OR

qualifications

  • Customer service

education

Secondary School/High School

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