Service Designer

3 weeks ago

Geelong, Victoria, Australia Talent Full time

Are you a creative problem solver with a knack for transforming complex challenges into seamless, human-centred experiences? Our high-profile government client is embarking on an ambitious Enterprise Transformation program - and they're looking for a passionate Service Designer to help shape the future of service delivery for the community.

In this role, you'll join a collaborative, multidisciplinary team driving strategic priorities that deliver measurable impact - optimising organisational outcomes, enhancing experiences, and making a tangible difference in people's lives.

What you'll be doing

  • Designing innovative omni-channel solutions that improve client outcomes and deliver business efficiency.
  • Partnering with stakeholders, vendors, and product owners to co-create experiences that work in the real world.
  • Using customer insights, journey mapping, and rapid prototyping to transform services from concept to implementation.
  • Facilitating workshops, usability testing, and embedding service design frameworks across the organisation.
  • Championing human-centred design and inspiring others to think differently about how services are delivered.

Skills and experience

  • Proven experience in strategic service design and delivering end-to-end, human-centred solutions.
  • Solid skills in user research, prototyping, A/B testing, and designing for accessibility.
  • Confident workshop facilitator with exceptional stakeholder engagement skills.
  • Ability to balance client, business, and technology needs while keeping sight of the bigger picture.
  • Proficiency in Miro, Microsoft Office Suite, and service design tools.

Apply now to secure an interview or contact Josh D'Monte on 0401 817 025 to learn more about these exciting opportunities.

Desired Skills and Experience

service design
user research
prototyping
A/B testing
human-centred design

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