Customer Integration App Manager

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Customer Integration App ManagerApply locations Melbourne Victoria time type Full time posted on Posted Yesterday job requisition id R65174

This is a key technical leadership role responsible for managing the end-to-end performance, strategy, and governance of TGE's Customer Integration applications. You'll drive innovation, lead cross-functional teams (including vendor partners), and ensure our platforms meet the operational, security, and growth needs of the business. With a strong focus on cyber security, integration, and scalability, this role is pivotal to delivering seamless digital experiences to our customers.

What You'll Be Doing

• Oversee the development, stability, and performance of Salesforce, WebMethods, and related customer integration platforms.

• Define and implement strategic roadmaps (from immediate priorities to 3-year plans).

• Lead technical teams and vendors through enhancements, project delivery, and system upgrades.

• Drive application optimisation across AWS environments and reporting structures.

• Collaborate with business, IT, and operations stakeholders to understand and deliver on requirements.

• Uphold rigorous security, compliance, and access control protocols.

• Lead proactive monitoring, system audits, and technical documentation to ensure data integrity and operational excellence.
  

Cyber Security Responsibilities

• Ensure all integration applications meet TGE's security, compliance, and risk standards.

• Monitor system threats, logs, and alerts, and coordinate incident response activities as needed.

• Implement and maintain firewalls, intrusion detection, and secure coding practices.

• Lead disaster recovery planning and business continuity initiatives for your application portfolio.

• Educate stakeholders and end-users on cyber safety practices such as phishing awareness and data protection.
  

What You'll Bring

• Proven experience managing enterprise CRM, marketing, and integration platforms — Salesforce and WebMethods preferred.

• Strong understanding of AWS environments, APIs, and data security best practices.

• Experience leading blended technical teams (internal and vendor).

• Deep understanding of application lifecycle management, risk mitigation, and operational perform

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/ .

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.

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