Enterprise Cloud and Infrastructure Support Engineer

Enterprise Cloud and Infrastructure Support EngineerEnterprise Cloud and Infrastructure Support Engineer

3 days ago Be among the first 25 applicants

We're seeking a compassionate and technically curious support engineer to join our Enterprise, Government & Wholesale team. In this role, you'll provide thoughtful and proactive support across a wide range of cloud and infrastructure technologies, helping customers navigate complex issues with clarity and care. You'll work closely with internal teams and external partners, contribute to service improvements, and grow your technical strengths in a fast-paced, collaborative environment.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.

Join us as we continue to grow and make a mark as the 5th largest telco in Australia

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down

Our fantastic culture lives and breathes our values:

• Don't be ordinary, be awesome
• Think BIG
• No bullsh*t
• Be good to people
• Have fun
  
  

We are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia
  
  

Let's Talk About You

You're a compassionate and technically curious professional who thrives in fast-paced environments and enjoys helping others. You bring a calm and thoughtful approach to troubleshooting, communicate with clarity and empathy, and take pride in making complex things feel simple for customers. You're motivated by continuous learning and love working with others to create seamless, supportive experiences.

• 1+ years' experience in a Service Desk or technical support role
• Entry-level certification or experience with technologies such as VMware, Cisco UCS, NetApp, Veeam, Microsoft 365, and more
• Passion for learning and growing your technical knowledge
• Strong customer focus with a desire to exceed expectations
• Experience mentoring or supporting team members
• Excellent organisation, time management, and communication skills
• Ability to work one one's own and collaboratively
• Adaptable and quick to learn new tools and technologies
  
  

How will you support our "Why?"

At Aussie Broadband, we're here to change the game — and we do that by living our values every day. In this role, you'll help bring those values to life by supporting our Enterprise, Government, and Wholesale customers with care, clarity, and technical excellence.

• Troubleshoot and resolve incidents affecting customer services within SLA frameworks
• Explore, plan, and test service changes for customer environments
• Provide proactive, empathetic updates throughout the case lifecycle
• Act as a customer advocate, simplifying complex vendor and technical interactions
• Collaborate across internal teams to ensure seamless support experiences
• Escalate and manage carrier relationships for service-impacting issues
• Participate in on-call and dispatch rotations to ensure timely support
• Maintain technical proficiency through ongoing learning and certification
• Contribute to a culture of care, collaboration, and continuous improvement
  
  

Ready to join?

Hit the apply button to submit your application and our fantastic team will be in touch

Even if you feel you don't meet all the requirements, we'd still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at careers@team.aussiebroadband.com.au

Just a heads up, we can't take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss outSeniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesTelecommunications

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