Transitions Consultant

3 weeks ago

Perth, Western Australia Toll Group Full time
Overview

Join to apply for the Transitions Consultant role at Toll Group

The Opportunity

The significant focus of this position is related to ensuring services are delivered in accordance with contractual requirements. This includes arranging and completing on-site visits to clients' residences to determine the scope and complexity of their move/transfer through inventory analysis, customer service visits, loss and damage assessments, store house and supplier visits/inspections.

This position supports the Regional and RSC Management with the day-to-day management of the Defence Account including reporting, invoicing and presentation to Clients, Customers and Providers. Get your foot in the door into the world of Government and Defence, where you''ll be on the road visiting Defence personnel in their homes getting them ready for their relocation.

Responsibilities
  • Develop strong relationships with providers, establishing review mechanisms and promoting innovative solutions to ensure the successful delivery of contract requirements.
  • Understand the contractual documentation relating to RS Providers, including SOR and Minimum Standards.
  • Understand the culture of the key clients and ensure swift response and resolution of service delivery issues.
  • Promote and encourage a safe working environment, assist in ensuring a fit-for-purpose move by conducting safety conversations and gaining customer satisfaction.
  • Liaise with Case Managers and Leadership team regarding day-to-day service issues.
About You

To be successful in this role, you will need:

  • Demonstrated ability to maintain a high level of accuracy and attention to detail with the ability to deal with sensitive information and work autonomously.
  • Spatial estimation skills with a good understanding of industry loading, packing and handling practices.
  • Customer service experience displaying empathy, patience and listening skills.
  • Knowledge of the Transitions industry and terms such as notices, loads, volumes, etc.
  • Ability to establish and maintain effective support and rapport with personnel at all levels.
  • Strong stakeholder engagement skills, with the ability to maintain positive relationships and influence.
Additional Information

Join us and take your career to new heights in the fast-paced world of logistics. Toll aims to provide industry-leading training and the opportunity to work with a diverse and inclusive team. You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Note: This job description retains the core content and responsibilities from the original description while removing irrelevant boilerplate and duplications. It uses allowed HTML tags only and adheres to the formatting guidelines above.


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