Claims Handler

2 days ago

Newcastle, New South Wales, Australia Tesco Insurance Full time
Overview

Serving our customers, communities, and planet a little better every day.

Role and responsibilities

You will be responsible for:

  • Gathering information related to our customer's initial loss notification to ensure accurate capture of claims for the next step in the claims process
  • Questioning circumstances of the incident to make the correct liability decision
  • Exploring the option to settle the claim on the first contact where appropriate
  • Securing services for customers, including repair, mobility, and salvage options, through our dedicated suppliers
  • Managing existing claims queries from customers, third parties, and suppliers to ensure the efficient progress of the claim
  • Delivering exceptional customer service at every interaction, upholding our consumer duty responsibilities and doing the right thing for the customer
What you will need
  • Customer Service experience
  • Target-driven with experience working to KPIs in a busy environment and the ability to work to deadlines
  • Strong attention to detail and accuracy with the ability to make decisions based on information presented
  • Excellent written and verbal communication abilities, listening and empathy skills
  • Comfortable with technology and the ability to use Microsoft Office
  • A passion for delivering an excellent customer experience and finding the best outcome for our customers
What's in it for you
  • Unlock exclusive savings with our Colleague Clubcard, including a discount program
  • Comprehensive benefits package including Virtual GP Service for you and your family, and a cycle-to-work scheme
  • Generous holiday allowance of 7.2 weeks, including Bank Holidays
  • Enhanced maternity leave and an 8-week paid paternity leave (availability after one year's service by the qualifying week) and a shared parental leave policy (subject to eligibility)
  • Exclusive offers and discounts from well-known brands
  • Pension scheme with 1:1 contributions matching up to 7.5%, plus life assurance worth up to five times salary
Working arrangements

After initial onsite training and reaching competency in the role, you will have the choice to be office based or to hybrid work from home via our "Moments that Matter" working model. In this blended working model, you'll have the choice to work from our office or spend time working from home and come together with colleagues in our offices for important moments, such as team meetings, personal development conversations, and social activities.

Other information

Every applicant must have the right to work in the UK to commence employment with Tesco Insurance Money Services. All offers of employment are subject to a series of background checks, including a criminal record check and stringent financial checks. We welcome flexible working and encourage discussions about part-time or flexible arrangements at interview.


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