Frontline Operations Leader

3 weeks ago

Burnie, Tasmania, Australia Australian Taxation Office Full time
Overview

We are seeking a range of dynamic leaders to join our Frontline Operations group. As a member of Frontline Operations, you'll lead and support the delivery of high-quality services, ensuring the integrity of Australia's tax and superannuation systems. As a Frontline Operations Leader, you will support the development of staff by guiding capability growth and stewardship, while fostering a culture of engagement and continuous improvement.

Responsibilities
  • lead teams in a rostered or scheduled client contact centre environment
  • encourage staff engagement, guide capability growth and support positive change management
  • provide technical guidance or advice to clients and staff to assist in resolving complex or sensitive issues
  • deliver contract management activities that support Commercial Services including outsource contracts for labour, print and postal services
  • through active and strategic engagement, deliver tailored and contemporary outcome focused solutions that optimise debt recovery, influence client behaviour and facilitate ongoing willing participation in the taxation, registry and superannuation systems
  • translate complex insights or technical requirement into actions to resolve a range of procedural or technical issues.
Location and engagement

These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Townsville, Upper Mount Gravatt or Wollongong.

Diversity and inclusion

We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.


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