Technical Client Support Specialist

5 days ago

Brisbane, Queensland, Australia Global Payments Inc. Full time
Overview

Join to apply for the Technical Client Support Specialist role at Global Payments Inc.

We are seeking motivated, energetic, and customer-centric individuals with a passion for technology to join our Technical Support Team. You'll support both new and existing Eway and Ezidebit customers, handling a wide range of technical and service inquiries, troubleshooting issues, guiding customers through solutions, and ensuring a seamless experience throughout their journey with us.

Working in a small, collaborative team within an open-plan office, you'll combine customer service excellence with technical problem-solving to build long-term customer loyalty.

Key Responsibilities
  • Managing and responding to incoming calls, chats, and emails from business-to-business customers promptly and effectively.
  • Investigating and resolving customer inquiries with a solution-focused approach.
  • Maintaining and ensuring the accuracy of client data.
  • Identifying recurring issues or trends affecting customers and escalating them to ensure timely resolutions.
Salary
  • The salary range for this role is $67,000 - $70,000 + superannuation.
About You

We're looking for someone with a strong technical background and a genuine interest in learning new technologies. You'll also bring:

  • Proven experience in roles focused on delivering outstanding customer experiences
  • Excellent written and verbal communication skills, with the ability to engage a wide range of stakeholders
  • A passion for educating and empowering customers by providing practical, creative solutions
  • The adaptability to thrive in a fast-paced, ever-changing environment
  • Strong attention to detail, with an eagerness to learn new systems and technologies
  • A problem-solving mindset with the ability to think outside the box and resolve challenges effectively
Benefits
  • Flexible work arrangements that support your needs
  • 18 weeks paid parental leave for either parent, plus two weeks paid secondary carer's leave
  • Women in Digital membership and access to industry events and resources
  • Additional birthday, community giving, wellness and study leave
  • Employee Assistance Program counselling and wellbeing resources
  • Global career and professional development opportunities
  • Salary sacrifice and an Employee Stock Purchase Plan
Ready to Apply?

To apply, submit your CV. You will be redirected to a Global Payments careers page to submit your application. All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.


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