Technical Client Support Specialist
4 weeks ago
Join to apply for the Technical Client Support Specialist role at Global Payments Inc.
We are seeking motivated, energetic, and customer-centric individuals with a passion for technology to join our Technical Support Team. You'll support both new and existing Eway and Ezidebit customers, handling a wide range of technical and service inquiries, troubleshooting issues, guiding customers through solutions, and ensuring a seamless experience throughout their journey with us.
Working in a small, collaborative team within an open-plan office, you'll combine customer service excellence with technical problem-solving to build long-term customer loyalty.
Key Responsibilities- Managing and responding to incoming calls, chats, and emails from business-to-business customers promptly and effectively.
- Investigating and resolving customer inquiries with a solution-focused approach.
- Maintaining and ensuring the accuracy of client data.
- Identifying recurring issues or trends affecting customers and escalating them to ensure timely resolutions.
- The salary range for this role is $67,000 - $70,000 + superannuation.
We're looking for someone with a strong technical background and a genuine interest in learning new technologies. You'll also bring:
- Proven experience in roles focused on delivering outstanding customer experiences
- Excellent written and verbal communication skills, with the ability to engage a wide range of stakeholders
- A passion for educating and empowering customers by providing practical, creative solutions
- The adaptability to thrive in a fast-paced, ever-changing environment
- Strong attention to detail, with an eagerness to learn new systems and technologies
- A problem-solving mindset with the ability to think outside the box and resolve challenges effectively
- Flexible work arrangements that support your needs
- 18 weeks paid parental leave for either parent, plus two weeks paid secondary carer's leave
- Women in Digital membership and access to industry events and resources
- Additional birthday, community giving, wellness and study leave
- Employee Assistance Program counselling and wellbeing resources
- Global career and professional development opportunities
- Salary sacrifice and an Employee Stock Purchase Plan
To apply, submit your CV. You will be redirected to a Global Payments careers page to submit your application. All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.
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