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Gas Plumbing Customer Service Representative
4 weeks ago
In a rapidly evolving industry, Rinnai Australia seeks an experienced tradesperson to join our Technical Help Desk group (THD).
About the RoleWe are looking for a skilled professional with trade qualifications in plumbing or gasfitting, or extensive experience as a customer service representative in an HVAC or similar company call centre.
This role will involve providing technical advice and remote support to customers, including plumbers, gas fitters, installers, consumers and other key stakeholders.
Responsibilities- Provide timely product operation and service information, maintenance and diagnostic guides to customers.
- Liaise with internal stakeholders, including Engineering, Distribution, Service and Sales departments.
- Offer specialist technical help desk support for Gas Heating products and related ducted reverse cycle heating and cooling systems.
- Trade qualifications in plumbing or gasfitting, or extensive experience as a customer service rep in an HVAC or similar company call centre.
- Intermediate general computer skills and competency using the Microsoft Office suite.
- Excellent verbal and written communication skills.
A competitive salary commensurate with skills and experience, along with excellent company benefits, such as:
- An onsite gym.
- Generous product discounts.
- Additional personal insurance products.
Rinnai Australia strives to be a workplace that people want to be a part of, focusing on employee wellbeing and creating a positive work life balance. If you're passionate about delivering exceptional customer service and have a strong background in the trade, we'd love to hear from you.
