Customer Service Team Member

2 weeks ago

Port Macquarie, New South Wales, Australia The Good Guys Full time
Company Description

At The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?
  • Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
  • Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
  • Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
  • Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
  • We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
  • Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
  • Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
  • Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.

Key Responsibilities
  • Deliver effective store administration in line with standard procedures, including:
  • Cash handling and banking integrity
  • Tendering transactions
  • Store multi-channel fulfilment and stock integrity
  • Telephone management and enquiries
  • Marketing and promotional activity
  • Contribute to financial performance through effective inventory management and management of controllable expenses.
  • Manage all sales channel fulfillment in line with procedures.
  • Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
  • Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
  • Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.

Qualifications

Key Competencies for Success in This Role
  • Customer Focus - Does everything through eyes of the customer.
  • Drives Results - Consistently achieves results, even under tough circumstances.
  • Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply
#J-18808-Ljbffr

  • Team Member

    7 hours ago

    Port Macquarie, New South Wales, Australia Officeworks Ltd Full time

    Select how often (in days) to receive an alert:Title: Team Member - Fixed TermLocation:Port Macquarie, New South Wales, AUAbout usAt Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and...

  • Team Member

    3 hours ago

    Port Macquarie, New South Wales, Australia Officeworks Ltd Full time

    Select how often (in days) to receive an alert:Title: Team Member - Fixed TermLocation:Port Macquarie, New South Wales, AUAbout usAt Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and...

  • Team Member

    2 days ago

    Port Macquarie, New South Wales, Australia Officeworks Full time

    About usAt Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173...

  • Team Member

    2 days ago

    Port Macquarie, New South Wales, Australia Officeworks Full time

    About usAt Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173...

  • Customer Service Specialist

    2 days ago

    Port Macquarie, New South Wales, Australia beBeeCustomerService Full time $45,000 - $65,000

    Customer Service SpecialistWe are seeking a passionate and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our sales floor, you will provide expert advice to customers on our range of products and services.This is an exciting opportunity for someone who enjoys working in a fast-paced environment, is flexible...

  • Seasonal Retail Team Member

    1 day ago

    Port Macquarie, New South Wales, Australia City Beach Full time

    At City Beach, our people are at the core of what we do, both our customers and our team.All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.We stock some of the world's biggest brands across surf, skate, streetwear, and fashion.Our stores connect...

  • Customer Service Officer

    1 day ago

    Port Macquarie, New South Wales, Australia YMCA NSW Full time

    Our Recreation Team is a vibrant, close-knit community of people who thrive on connection, movement, and making a difference. From Duty Managers and Customer Service Officers to Instructors and Coordinators, our team transforms 18 Recreation Centres into welcoming, inclusive, and safe spaces—offering health, fitness, and recreation opportunities to those...

  • Customer Service Officer

    1 day ago

    Port Macquarie, New South Wales, Australia YMCA NSW Full time

    Our Recreation Team is a vibrant, close-knit community of people who thrive on connection, movement, and making a difference. From Duty Managers and Customer Service Officers to Instructors and Coordinators, our team transforms 18 Recreation Centres into welcoming, inclusive, and safe spaces—offering health, fitness, and recreation opportunities to those...

  • Warehouse Team Member

    4 weeks ago

    Port Macquarie, New South Wales, Australia The Good Guys Full time

    Company DescriptionAt The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and...

  • Customer Service Representative

    21 hours ago

    Port Macquarie, New South Wales, Australia beBeeCustomerService Full time $45,000 - $60,000

    About the RoleThis is a fantastic career opportunity for someone who is passionate about delivering high levels of customer service. Our team members are the heart of our business, providing key services such as sales, reception, and merchandise management to our clients in accordance with established operational routines and procedures. Key...