Bell Captain

Join to apply for the Bell Captain | The Darling role at The Star Entertainment Group

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

The Bell Captain, reporting to the Concierge, plays a key role in ensuring an exceptional guest experience. As the first point of contact for arriving guests, you are responsible for coordinating the efficient handling of luggage and managing vehicle arrivals and departures. Your core duties focus on delivering outstanding customer service while leading and motivating your team to consistently exceed guest expectations.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for The Darling.

Responsibilities

• Lead the Hotel Porters to ensure that the team's daily operations foster positive guest relations and create a welcoming environment
• Coordinate the arrival and departure of guests with the delivery and collection of their luggage
• Provide accurate information on services and facilities available within the property as well as informing guests about what's happening in and around Sydney
• Foster positive working relationships across all departments at The Star Grand
• Assist the Concierge in rostering, training and communications

What we are looking for

• Strong organisation and time management skills
• Experience as a Bell Captain or similar position within a five-star property desirable
• NSW Drivers licence with a clean driving record
• Ability to work in a team environment
• Excellent verbal and written communication skills

About you

You are a seasoned hospitality professional with hands-on porter experience and proficiency in Opera PMS. Your passion for delivering outstanding guest service is matched by a strong history of leading and nurturing high-performing teams. With a collaborative and approachable leadership style, you understand the importance of fostering a welcoming culture and are committed to embedding this mindset within your team.

Your role will be pivotal in shaping the success of our hotel operations at The Darling.

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Competitive Hourly rate, plus penalty rates for weekends and public holidays
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy - limitless career opportunities
• An organisation that values diversity, teamwork and being your best self

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE

Click on the link below to make your next career move with The Star.

Job details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality and Travel Arrangements

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