Impact Programs Support Officer

About Us

Children's Hospital Foundation funds cutting-edge equipment, vital research and on the ground support for kids with all illnesses, injuries and conditions, throughout Queensland and northern New South Wales. We identify and action gaps in funding and support right across the kids' health landscape – the places left lacking but no less deserving.

Be the Difference

Are you ready to be part of something special? It is an exciting time to join the Children's Hospital Foundation as we embark on a period of transformation to achieve our ambitious five-year strategy. We aren't just evolving; we are revolutionising how we make a difference to sick kids across Queensland.

We value who you are, not just your skillset. We are looking for people who purposeful, wholehearted, collaborative, curious and courageous. People who are prepared to lead from where they stand and who are excited to build it with us.

We are shaking things up and transforming how we operate, how we raise funds and how we deliver the greatest impact for sick and injured children and young people across Queensland.

If this sounds like something you would like to be a part of, then we want to meet you

The role

The Impact Programs Support Officer plays a vital role in providing diverse administrative and operational support to the Impact Programs team, ensuring the smooth delivery of services including but not limited to administrative tasks, supporting program delivery, and internal and external stakeholder engagement.

This role will also support In-Kind Donation, providing exceptional customer service when engaging with our generous donors, as well as providing accurate and timely correspondence.

Working closely with the Office Manager and the Impact Programs team, you will be responsible for:

• Providing diverse administrative support to the Impact Programs team, including answering enquiries, responding to emails, helping with reports, and day-to-day tasks
• Assisting with organising meetings, team activities, and program activations and events
• Ensuring office operations are running smoothly, including managing supplies, and keeping things tidy and organised
• Assisting with donations and deliveries, including sorting, packing, and helping distribute items
• Providing accurate data entry and record-keeping, including tracking donations and helping prepare thank-you letters for supporters
• Supporting the delivery of our Impact Programs during peak periods, including our Kidzone playroom and newly developed Family Concierge program

Who are you?

• You're reliable and show up ready to support a team making a difference for kids
• Friendly and approachable, with a genuine care for children and families
• Detail-focused to help keep everything running smoothly in a busy, caring environment
• Flexible and happy to jump in wherever the team needs you most
• Comfortable working both independently and alongside others who share your passion for helping kids

Key criteria

To be successful in this role, you will possess the following:

• Certificate III or equivalent industry-relevant experience in administration
• Minimum 1-2 years' experience in administrative role
• Demonstrated ability to follow processes and procedures with a high level of detail
• Excellent time management, organisation and prioritisation skills with the ability multi-task in a fast-paced environment
• Excellent customer service and people skills with an ability to maintain a professional demeanour
• Confident computer skills, including Microsoft Office suite and the use of web-based platforms, to undertake administration tasks relevant to the role
• Experience entering data accurately into CRM systems
• A strong understanding of professional boundaries, privacy and confidentiality

What is our difference?

When you join the team, you're not just doing another 'job'. You are playing your part, bringing about real change, creating the difference every kid deserves. Our team is passionate, inclusive, fun and caring. You will also be able to access a range of benefits and programs to help you be the best version of you, including:

• A market-competitive salary package
• 3 bonus days of annual leave
• NFP salary packaging benefits
• Work/life balancethrough flexibleand hybridworking
• Learning and development opportunities
• Free, confidential counselling and wellbeing support for you and your family
• Corporate health care plan

How to apply

Select apply for this job, complete the application form and upload your resume and a cover letter outlining your interest and suitability.

For a copy of the position description please click here and to learn more about the Children's Hospital Foundation please go to our website https://childrens.org.au/

Applications close COB Tuesday 19 August 2025, however, they will be reviewed during this time.

Please Note:

• If you require any adjustments to submit your application, please get in touch with us at recruitment@childrens.org.au.
• We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people living with a disability, the LGBTQI community, people with neurological differences, mature age workers, as well as parents and carers returning to the workforce.
• To be eligible for permanent employment within the Children's Hospital Foundation you must be an Australian citizen or a permanent resident.
• The Children's Hospital Foundation is committed to child safety. The Working with Children (Risk Management and Screening) Act 2000 requires that people who work with children in certain categories of employment undergo the 'working with children' check. All Foundation employees must be eligible for a Blue Suitability Card, issued by the Department of Justice and Attorney-General. The issue and maintenance of a positive suitability notice is a requirement for continued employment at the Foundation.