IT Systems Engineer

PSI is a leading Contract Research Organization (CRO) with about 30 years of experience in the pharmaceutical industry. Originated in Switzerland, PSI is a privately owned, full-service CRO with a global reach, supporting clinical trials across multiple countries and continents. Our reputation for being highly selective about the projects we undertake highlights our commitment to delivering high-quality, timely services across a broad spectrum of therapeutic indications.

At PSI, we foster an environment where a diverse range of colleagues feel welcomed and valued. Our inclusive culture is a cornerstone of our success, enabling us to attract and retain top talent globally.

We are not just about conducting clinical trials; we are about building a community where every team member has the opportunity to thrive and contribute to groundbreaking advancements in the pharmaceutical industry.

In this role, you will be involved in evaluation, testing and implementation of IT infrastructure systems to support PSI business processes and operations.

You will:

• Maintain, upgrade and improve company IT infrastructure systems and networks
• Design new computer systems and frameworks
• Manage the set-up and configuration of IT infrastructure systems including Azure/MS 365/Microsoft Exchange/ MS Teams and its integrations
• Develop and implement maintenance procedures, troubleshoot reported errors
• Optimize and maintain LAN and WAN
• Optimize and maintain backup and restore processes
• Install, configure and maintain server (HP/HPE) and network (Cisco) hardware
• Translate highly technical specifications into clear non-technical requirements
• Create IT guidelines and manuals
• Deliver trainings on IT infrastructure system processes

• University Degree in Computer Science or the like
• Expert knowledge and experience with TCP/IP, DNS, DHCP, IP routing and switching on Cisco CCNA or greater level (certification is a plus)
• Expert knowledge of Microsoft Windows Server and Active Directory (including ADFS, PKI)
• Strong understanding and hands-on experience with SMTP, SPF, DKIM, DMARC, Microsoft Exchange in high-available and hybrid configurations
• Experience with SCCM and/or ServiceNow
• Cloud solution experience
• Basic administration of Linux servers
• Experience in setting up centralized monitoring and logging systems (Splunk, Zabbix, Nagios/Icinga etc.)
• Experience with Veeam Backup
• Experience in managing HP/HPE hardware and VMware vCenter servers
• Knowledge of virtualization concepts and practical hands-on experience on VMware Certified Professional level (certification is a plus)
• Experience in designing, implementing and managing complex IT infrastructure projects
• Ability to assess business needs and translate them into relevant solutions
• Ability to document and maintain detailed technical documentation and procedures

About Us

PSI is a passionate, organically grown, and award-winning full-service CRO who dares to be different. As a dynamic and global company, we bring together more than 3000 driven and dedicated experts across 60 countries working collectively to help make a positive impact on patient lives.

How are we different?

PSI is privately owned by the very people who founded the company 30 years ago, and they're still working here today. As a result, we have grown organically around the globe and have kept our company fully independent, giving us significant advantages and freedoms.

Being a Part of the Team

As a part of the PSI team, you will have a fair degree of ownership and autonomy to make nuanced country-and department-specific adjustments while nurturing the global PSI culture that unites us across six continents.

You will receive continuous support from your global peers and join a fast-paced, innovative, and results-oriented working environment with lean communication lines. We pride ourselves on being approachable, receptive to new ideas, and open to feedback.

Growth Opportunities

PSI is proud to invest in our people, from entry-level team members to senior leaders, helping you identify and hone your unique strengths at every step of your career. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.