Senior Delivery and Engagement Officer

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Join to apply for the Senior Delivery and Engagement Officer role at Department of Employment and Workplace Relations

Department of Employment and Workplace Relations provided pay range

This range is provided by Department of Employment and Workplace Relations. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$101,833.00/yr - A$111,979.00/yr

• Immediate positions available: Melbourne, VIC; Perth, WA; Newcastle, NSW; Sydney, NSW
• Future Merit Pool will be created for: Bendigo, VIC; Canberra, ACT; Brisbane, QLD; Townsville, QLD; Rockhampton, QLD; Adelaide, SA; Hobart, TAS; Darwin, NT
• $101,833 - $111,979

About The Department Of Employment And Workplace Relations

We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.

We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.

With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the 'department of great jobs'– where our people reflect our purpose.

The Role

The Workforce Australia Provider Support Division is responsible for the frontline delivery of Australian Government-funded skills and employment programs, as well as place-based strategies that help ensure employers have access to skilled workers. The Division works closely with our department's policy and program areas and uses its unique position within each state and territory to gather intelligence that informs strategic, evidence-based responses to labour market needs and to advance government priorities.

The Division has strong relationships with training and employment services providers, employers, and industry associations as well as strategic relationships with other Commonwealth, State/Territory, and local government agencies.

Our providers deliver a suite of programs to help parents, young people, Indigenous Australians, and people from Culturally and Linguistically Diverse (CALD) backgrounds to overcome barriers to gain employment.

To be successful in the role, candidates should be highly motivated and demonstrate leadership and commitment to achieving quality outcomes. Successful candidates will work collaboratively with interstate colleagues, National office, and cross-agencies, including State Government.

We welcome government and non-government industry related candidates, and newcomers, who can learn quickly and contribute positively to our State Office culture that values initiative, inclusivity, and flexibility. Our positions are location/office-based to enable engagement with our local stakeholders.

Duties And Responsibilities

Responsibilities of the APS6 Level may include:

• Analyse employment service provider performance objectively, using evidence to draw accurate conclusions and offer clear, impartial advice to support service quality. Share ideas, explore different views, and keep others informed.
• Gather information from various sources, assess its relevance, and communicate findings clearly in both written and verbal formats.
• Build strong relationships with stakeholders, understand their needs, and present well-reasoned arguments when needed. Gain support for departmental initiatives, including regional projects.
• Understand broader factors affecting team goals, track progress, and manage priorities. Find innovative solutions, challenge norms, and resolve issues that impact outcomes.
• Work collaboratively, value diverse perspectives, and use team strengths effectively. Plan work, manage tasks, and adapt to different working styles.
• Provide leadership by guiding discussions, taking initiative, and supporting team learning and development.
• Capture local intelligence to build knowledge of the labour market and skills landscape. Align work with departmental goals and contribute evidence-based ideas to policy and program design. Build strong internal networks across teams.
• Manage complex service delivery issues, escalate when needed, and work toward resolution.
• Support branch activities and promote a positive, values-driven workplace culture.
• Some domestic travel, which may include overnight trips.

Qualifications and Education

• Year 12 or equivalent and /or Relevant experience in program delivery or stakeholder engagement.
• Proficiency in Microsoft programs.
• A driver's licence is essential.

How to Apply

Candidates are required to provide a written response to a maximum of 500 words outlining an example where you have:

• demonstrated leadership by guiding a team through a complex task, aligning expectation, and driving results.
• managed multiple priorities, used your initiative and adjusted plans to support your team respond positively through ambiguity.

Try not to duplicate information that can already be found in your resume but do highlight any specific examples or achievements that will demonstrate your ability to perform the role.

Please attach a concise resume (2 pages) to your application which clearly outlines your work experience, educational qualifications and relevant skills. In the application form you will need to provide the details of two referees who can attest and validate your credentials and suitability for the role.

The

In the eRecruit (the department's online recruitment system) you will also need to:

Citizenship - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

Security Clearance - our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance.

Please refer to the Job Information Pack for more information about the role.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and General Business
• IndustriesGovernment Administration

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