Customer Service Officer

4 weeks ago

Newcastle, New South Wales, Australia Randstad Australia Full time

This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options.

  • $35.15 per hour + super
  • Starting this month through to 19/12/2025 (potential for extension)
  • Based in Newcastle, Hybrid working options (work from home options available)

About Your New Role

A Government agency in NSW is seeking multiple Customer Service Officers to deliver support services essential for the department's operations. Ideal candidates should thrive in a fast-paced, high-volume contact centre environment.

Key Responsibilities
  • Deliver high-quality customer service through strong customer engagement in a high-volume contact centre environment
  • Handle customer enquiries promptly and courteously, maintaining confidentiality and discretion
  • Identify, refer, and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution
  • Maintain current knowledge of policy, legislation, and related business processes to efficiently and effectively respond to customer needs
  • Maintain accurate data records in a customer management system, ensuring timely resolution of enquiries and adherence to Contact Centre KPIs
  • Confidently use multiple technology platforms and databases

What you will need
  • Ability to work on a rotating roster, Monday to Friday between 8:00am to 6:00pm
  • High quality customer service experience
  • Previous experience in a call centre or customer service role
  • Ability to communicate effectively and solve problems.
  • Proficient in Microsoft office suite, particularly Outlook and Teams
  • Comfortable with working remotely on a hybrid working model
  • Live in the Newcastle/Central Coast or Hunter Regions you may be required to attend the office

In return
  • Be part of a large Government Department
  • Hybrid working model
  • Discounts to leading retailers
  • Support from your Randstad consultant

Next steps
  • Applicants will be required to undertake skills testing (Typing)
  • Successful applicants will need to undergo reference checks and a National Police Check

If you are ready to apply for this opportunity, please select "Apply Now".

Have a question before applying? Please call 02 4032 7357

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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