Warehouse General Manager

4 weeks ago

Ipswich, Australia IIRUC SERVICE SA Full time

Warehouse General Manager | Suffolk | Retail / 3PL

We are seeking an experienced and General Manager to lead operations at a key site supporting a national retail network. The site plays a critical role in delivering a variety of goods to stores and online customers across the UK.

This is a leadership opportunity for someone who thrives in high-volume, fast-paced environments and can balance operational excellence with a people-first culture.

Key Responsibilities

  • Oversee all distribution centre operations including inbound, inventory, order fulfilment, and returns.
  • Lead a team of warehouse operatives, team leaders, and supervisors, ensuring high levels of engagement, safety, and performance.
  • Manage seasonal peaks across spring, summer, and holiday trading periods.
  • Maintain accurate stock control over a wide SKU range
  • Ensure timely and accurate fulfilment for both retail replenishment and direct-to-consumer orders.
  • Deliver on SLAs, safety, and compliance expectations, especially for perishable and regulated goods.
  • Continuously improve processes related to layout, picking efficiency, and warehouse tech.
  • Drive key metrics around productivity, cost-efficiency, stock accuracy, and customer service.
  • Collaborate with cross-functional teams including merchandising, buying, and transport partners.
  • Champion sustainability and automation initiatives across the site.

What We're Looking For
  • Experience in senior warehouse or DC management, ideally in retail.
  • Strong team leadership and performance management in high-throughput environments.
  • Deep understanding of WMS, stock control, HSE, and fulfilment systems.
  • Commercial acumen with experience managing budgets.
  • A proactive, flexible approach to handling seasonal demand and operational challenges.
  • Knowledge of LEAN, Six Sigma, or CI methodologies (desirable)

BBBH: 33812

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