Customer Category Manager

2 days ago

Melbourne, Victoria, Australia Coca-Cola Europacific Partners Full time

We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies, and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.

About Your Role

As a Customer Category Manager for Coles, you will hold a critical integration role that champions the voice of the retailer into the business and represents the voice of category into the retailer. The role will help shape the Category's future direction while ensuring that the aligned category-led vision transforms into pragmatic and actionable plans implemented with the sales team, marketing team and the retailer.

In your first few weeks and months in this Customer Category Manager role, you can expect to:

  • Partner and support the sales team through joint business planning and process facilitation.
  • Lead the customer range review process following the CCEP framework for best-in-class reviews.
  • Be responsible for the planning, briefing, customer-specific analysis, insight creation, and content delivery.
  • Co-author final recommendations and presentations.
  • Work closely with the Customer Marketing Manager on a joint Category and Marketing plan

About You

To apply for this Customer Category Manager role, you will need:
  • The ability to take complex and vast sources of information and distil them into narratives that unify a diverse group of stakeholders.
  • Degree qualification.
  • Have considerable FMCG industry experience preferably with breadth across functions such as Category, Strategy, National Accounts, Marketing, and/or Commercial.
  • Proven track record leading projects and high level of influence across team members.
  • Understand FMCG industry best practices and be able to leverage learnings from other categories, channels, and markets.
  • Creative and critical thinker with proven ability to form judgement.
  • Commercially savvy with strong analytical background with experience analysing complex data from a range of different sources, drawing insights, and forming recommendations.
  • Demonstrated ability to work collaboratively as well as challenge and influence stakeholders.
  • Be able to adopt a pragmatic approach to deliver category solutions.
  • Problem solving and solution oriented with a growth mindset.
  • Great communicator and highly developed interpersonal skills.

WHAT'S IN IT FOR YOU?
  • Working with one of the world's most recognisable brands.
  • Free monthly product allowances to share with family and friends (including Coca-Cola, Mount Franklin, Monster, and more).
  • Access to our corporate benefits including Fitness Passport & discounts with our many diverse customers including Microsoft, Lenovo, Hertz, GoGet and Estee Lauder.
  • Free counselling for you and your family via our EAP helpline as part of our commitment to well-being.
  • Unlimited drinks onsite.

WHY CHOOSE US FOR YOUR NEXT ROLE?

We have an amazing culture at CCEP, to find out more make sure you check out the people stories on our website here

Applications close on Thursday 4th September 2025
  • Please be aware:* This job posting may close earlier than the advertised date if we receive a strong pool of candidates. We recommend submitting your application as soon as possible.

At Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse and equitable company. It's important to us that you have the best recruitment experience possible, therefore, please let us know what support we can put in place for you in terms of any accessibility adjustments throughout the recruitment process.

Coca-Cola Europacific is committed to the health and safety of all employees and to equal employment opportunity for all employees to ensure that our employees have a safe work environment that is also free of discrimination and harassment.
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